1 Reply Latest reply on Mar 21, 2017 11:31 AM by Devraj Grewal

    Inactivity filter vs. activity filter

    Kim Meyers

      I'm seeing a discrepancy in the number of leads when using "Email Opened 'is not'" vs "Not Opened Email" in one program. Why does this happen? If I want to send an invitation email to a list of people who did not open the email the first time I sent it, which filter do I use and why?

       

      Smart List #1: (results = 405 leads)

      screen1.JPG

       

      Smart List #2: (results = 523 leads)

      screen2.JPG

       

      Thanks.

        • Re: Inactivity filter vs. activity filter
          Devraj Grewal

          Kim,

           

          To receive a faster response and to get the most out of Community, please move this discussion to Products as About Community is meant for discussions about this Community Portal itself.

           

          • "Opened Email: is not" means the lead opened any email, but not the one you listed
          • "Not Opened Email: is" is specifically leads who did not open that email and includes those leads who were not sent the email at all and those leads who were sent the email but didn't open it

           

          You will instead want to use two filters in addition to the member of program filter with "ALL" logic:

          Want Sent Email: Invite

          Not Opened Email: Invite

           

          This will successfully generate a list of leads who were sent the invite but did not open it.

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