3 Replies Latest reply on Sep 29, 2016 1:31 AM by Priyank Joshi

    Communication limits: Viewing leads & setting restrictions

    Shreha Jain

      Hi all,

       

      1. Is there a way to view all the leads that have hit communication limits within the past X number of days/months?  I was trying to see if you could create a smart list with some criteria to do this, but I couldn't figure out a way to do so. As far as I know, the only way to see if a lead has hit communication limits is through their activity history. However, I would like to have a smart list running that would allow us to see if folks are hitting communication limits more, so we know that we have been attempting to hit similar lists within a certain amount of time.

       

      2. Second related question. Is there a way to set a number of internal people to not hit communication limits at all? I know that we could just make "each lead go through the flow every time", but it would really help if we could set our internal seed list to not hit those so we do not have to change our communication options for them per smart campaign.

       

      Thanks for your help!
      Shreha Jain

      Advent Software