3 Replies Latest reply on Jul 5, 2016 11:39 AM by 3ebc036cc5c5a8d2cc315b11478ffa1f0c8a2430

    Marketo & Salesforce Member Status Sync Issue

      Hello,

       

      We have an issue where the sales team is manually updating the Campaign Member Status on the Salesforce side which is creating a sync issue back to Marketo.

       

      I understand that:

      - The progression status/program status defined in Marketo must mirror the ones in Salesforce Campaign Member Status for syncing to work without issue.

      -The manual update to a a status not existing within Marketo is creating the issue.

       

      Questions:

       

      What is the best case solution in this case?

      Should we just be prudent in not updating the fields manually in Salesforce?

      Should we ensure beforehand that all the fields we potentially want to use are available in both?

      Would a better approach be to use a custom field to indicate different information in SFDC for leads than Marketo is using in the Program Statuses?

       

      Thank you in advance

       

       

       

      to indicate different information than Marketo is using the Program Statuses