1 Reply Latest reply on Jun 30, 2016 12:50 PM by Kristen Carmean

    Filling out a form changed the lead source, when it shouldn't

    Jenna Weinerman

      Hi all,

      We have contacts and leads that were in our database for months under Lead Source A. They filled out a form to download content and the source changed to Lead Source B. I'm not sure why that changed when source is a field that is supposed to always remain as the original lead source. A source shouldn't change just because they downloaded a piece of content. Any idea what's going on? Also, is there a way to find out if someone was already in the database before filling out the form vs. filling out the form as a new lead?

       

      Thank you so much!
      Jenna

      cc Amanda Fischer