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Misreporting Email Clicks - Hitting Email Probes

Question asked by f130bbf067488ca055b7b9526f971a4ce4be7afe on Nov 25, 2015
Latest reply on Feb 25, 2016 by Sanford Whiteman

Hi,
We have an alert email go out to our sales reps when a lead clicks on a link within an email. The problem is, we hit some "email probes" that scan emails and click all links. So it's not actually the lead interacting with our email.

 

Does anyone know a way to filter out these email probes from reporting and Smart Lists. For example, the smart list I created that triggers the flow to send an email to the sales rep...I use the trigger "clicks link in email." I'd love to set this so that it only considers if the lead clicked less than 3 links (the probes will click every single link in an email and most of our genuine leads do not). However, the constraints on the "clicks link in email" trigger only allows for minimum number of links clicked--the opposite of what we need.

 

Any ideas or suggestions would be greatly appreciated!

 

Thank you!

Tina

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