6 Replies Latest reply on Mar 26, 2015 2:53 AM by 46441

    How do communication limits affect engagement programs?

      I am trying to understand how the communication limits work in regards to engagement programs. 
      If a lead has reached their communication limits for the day/week before our cast goes out, I understand they will be skipped. On the next cast will that lead receive email 1 or will they have moved to email 2? (assuming all content is new and these leads have never received these emails before)

      Also, is there a report I can pull after the email has launched to show how many leads did not receive the email due to communication limits?

      In my email performance report, I assume the 'Sent' number will not include the leads who had reached their communication limits...

      Sorry for all the questions, its a difficult one to get my head around.
      Thanks in advance for your help.