David_Edelson

David_Edelson · ‎03-19-2021

Thanks, that's very helpful--it looks like Microsoft/Outlook had marked the IP as being spam and we reached out to have it delisted. I still wonder though, how did the message soft bounce for 3 staff members but not the other 12 on the list, and that's the same for other organizations on the list? For nearly every bounce, someone else at the same organization received, opened, and in many case clicked links the message.

David_Edelson · ‎03-18-2021

Thanks for the reply, unfortunately when we check that all we get is "The email address is suspended until ..." And a date 24 hours in the future.

David_Edelson · ‎03-18-2021

In the last week the number of soft bounces we've been seeing is jumping up quickly. Is anyone else having this issue? These bounces are for mailing lists that we send to at least once per week. In one case a smart list of about 500 went from no soft bounces in the last month to about 10-25 for each of the last few messages we've sent. On this list we have about 15 staff members. In each of the last few sends, 3 or 4 staff members would bounce but the others would still get it. This seems to be the same for other domains that have multiple receiving the message. Anyone have any ideas?

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