About SusanHoward

SusanHoward · ‎01-20-2021

Thank you, this is very helpful. We do have buy in from Sales, etc. We are working to satisfy GDRP --- which states " Do your best to keep data up to date by putting a data quality process in place, and make it easy for your customers to view ( Article 15 ) and update their personal information for accuracy and completeness. Make sure you can verify the identity of the person requesting the data. You should be able to comply with requests under Article 16 within a month"

SusanHoward · ‎01-20-2021

We built out subscription center using the Marketo provided template. We want to give users the access to change their subscription preferences as well as let them see what we have on file and correct/update name, title, email, etc. that isn't correct. How do we let leads/contacts see and update their contact info? I have been reading through product documentation and googling and haven't found anyone discussing this. Maybe I am using the wrong search terms (which I used variations of my title)? I only found one thing similar but it was a "Is this you" and tied to an email send. Is this doable on a form?

SusanHoward · ‎11-23-2020

I have been trying to import the subscription center template. It runs for hours "importing" and then stops. I contacted support and they dropped my support case from a 3 to a 4 and sent a link to read about importing. I have already read that link and I have watched the videos (mentioned that when I opened the case). They advised I delete triggers and filters - we had 5 total and that didn't fix the import issue. We don't have a very robust set-up or a ton of contacts that would bring the system to a crawl. I would have a hard time imagining our little instance would cause an import to take a day or two to import. Did anyone else attempt to import this and run into issues or does it take an entire day?

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Date Registered	‎08-24-2020 08:14 AM
Date Last Visited	a month ago
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Re: Allow contacts to update their records in Mark...

Allow contacts to update their records in Marketo

Issues Importing Subscription Center template