Hi there,   We don't use assignment rules in our SFDC and we have our lead settings to one default lead owner that will kick in when there is no lead owner.  The screenshot below:-   While using auto-assignment rules in the sync to SFDC flow step, I can see that the lead is successfully inserted in SFDC but on task creation step I am getting this error " Failed: no owner specified for lead id *******".    As i further see the sync step i see that there is no owner id being fetched during this sync process.    On checking with our SFDC admin nothing major has changed from the SFDC side that will impact any owner assignment. Please advise.    Thanks     ... View more

Hi,   I have been recently facing unwanted redundancies in a simple autoresponder program setup. When a new person is created and someone fills out a demo form an autoresponder email goes out and a task is supposed to be created. This program was working absolutely fine until recently.  We were using the auto-assignment rules i.e. "Assign to Sales Owner"  in the Task creation step. (Screenshot below) but getting this error. No unwanted changes have been made in SFDC or in Marketo. The same program setup has been running throughout the past year and no errors or exceptions have been caught until now. Can someone please tell me what is the root cause of this and how to fix this? I am finding no luck troubleshooting this.           Exception:-           ... View more

Hi Everyone,   Recently we have been facing unwanted issues that cropped up and I am not able to figure out what's happening. So, on task creation for any form fill, a task was being created and that was being assigned to the sales owner. (Usually, all the tasks go to one person in our org who is our Sales Enablement person).   Since the past few days, the task creation is giving the exception for no owner found for lead id.  Also, as I see from the activity log it is not able to sync to SFDC properly as it is telling me the object has been deleted. The lead id still exists in SFDC, so don't know why this problem is coming.    This problem recently cropped up (3-4 days ago) and the flow was working fine before. I reached out to our SFDC admin too and no major customization has been done from the SFDC end.   Does anyone know what is the cause of this and how to overcome this? Flow Steps:- Thanks   ... View more

Hi,   Our CSM team is using Gainsight for Client Management and to achieve desired outcomes. Has anyone recently integrated Gainsight with Marketo and what sort of functionality is being leveraged with this integration? Do I need to reach out to support to activate it as a Launchpoint service and then create an API user and create this service? I haven't been able to find good resources on community and elsewhere about this integration.   Thanks ... View more

Hi all,   We are using auto-assignment rules for our task creation from Marketo. We recently had a situation where a task was updated for a contact in SFDC. The task was never created in SFDC because the contact owner was a deactivated user in SFDC or someone who left organisation.  Somehow our Sales enablement team caught this. We want to put a Failsafe in place that whenever such a situation happens the task should be routed to an active user or I can pick one active user who should receive all these tasks to avoid any RACE condition.  Is there a workaround available for this?  Any suggestions would be very helpful, how to handle this scenario. Thanks ... View more

Hi Everyone, We recently switched from Go-to Webinar to Zoom. Now, native integration exists between Zoom and Marketo. I have connected the Launchpoint service and the functionality we are trying to achieve is to send our Invitation via Marketo and use a WordPress LP for registrations. Once the registration is successful, a confirmation email goes out from Zoom. On setting the webinar in Zoom and connecting it with the Marketo Webinar program, I don't see an option to edit the registration URL in Zoom Webinar. Every time, we register via our LP, it causes a registration problem.  Has anyone recently setup a webinar with Zoom and can help by providing inputs, what could I be doing wrong here. We are using the business edition of Zoom webinar and I am a Licensed member of my Zoom org but not an admin. Thanks.   ... View more