ChelseaBarnes

ChelseaBarnes · ‎02-23-2021

Nevermind...somehow the two exhausted members were transitioned to the second stream! Marketo was a little slow today so maybe that was associated with the delay. Who knows! But I do see they are now in the correct stream even though it said 2 exhausted in stream 1.

ChelseaBarnes · ‎02-23-2021

Hello! I have 2 streams in my engagement campaign with transition rules setup to move members from stream 1 to stream 2 after a welcome email has been delivered. Stream 1 only has one email and that is a welcome email whereas Stream 2 is the real meat of the nurture program. I needed to create two streams to send the welcome email on a different cast schedule of the rest of the emails in the campaign. This email campaign aligns with a 90 day demo program which is why the cast cadence is important. Below are my screenshots, does anyone have any idea as to why members aren't being moved from stream 1 to steam 2 and are just being flagged at exhausted? I understand Marketo is tagging them exhausted because they received the only email in stream one, but my transition rules should move them and make this a non-issue, correct?

ChelseaBarnes · ‎02-19-2021

Thank you so much for the help! Those options make sense to me. 😀

ChelseaBarnes · ‎02-18-2021

Hello, Fairly new to Marketo but brand new to engagement programs. I setup my first engagement program last week and it is set to cast a series of emails every two weeks on Thursdays at 10:30AM CST. This campaign is for customers that sign up for a 90 days demo for one of our products. The first email is a welcome email with the real nurture content coming in the weeks to follow. My question is, is there a way for new members added to receive the first email on the Thursday of the week they are added or will they have to wait until the bi-weekly cast cadence kicks in? The very first cast was last week and I noticed the people I added this week were not sent the first email this morning (Thursday). I thought they might because in the dashboard summary, it said 'Today' for the next cast even though technically the bi-weekly cast would be next week.

ChelseaBarnes · ‎10-26-2020

Hi, Thank you for replying back to my post - a colleague was able to help me troubleshoot. I think it had something to do with a cloned token that I updated. I was seeing a different time than he was for some reason. He updated it on his end and it somehow resolved the issue.

ChelseaBarnes · ‎10-23-2020

Hi, I've sent many webinar invites using the calendar file token and have never had a problem with time being off when downloading the .ics file in Outlook. Today I tried sending one for a webinar for next week Wednesday for 12-12:45pm CDT but its showing up at 1-1:45pm in Outlook. I've checked my admin location settings in Marketo at it reflects CDT. Does anyone have any troubleshooting tips? Thank you! Chelsea

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Date Registered	‎06-29-2020 12:29 PM
Date Last Visited	‎01-25-2022 02:46 PM
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