sshamo

Hi everyone, I am not sure if anyone has recently toggled their MPI from an Explicit to a Hybrid model, but my organization is in the process of doing so. We have yet to make the flip on the Admin page because we were wondering about its potential affects with historical data. If we were to toggle from our current Explicit model to a Hybrid model, how does this change affect the dashboard with historical months? Will this readjust the previous data to fit the new model, or will it maintain the results from previous months and begin to record future data with the hybrid model after the switch is made? I would love any feedback from previous experience. Thank you. ... View more

 We are looking to delete records in our Marketo database to clean it up. We currently have our Marketo synced to Salesforce.   Questions:   If I use a smart campaign to delete records in Marketo but choose to keep them in our CRM (Salesforce), will these records re-sync over to Marketo after we delete them? Or would the only thing that would introduce them back into our Marketo database be activity on our resources from them after they are deleted? If I need to create criteria in Salesforce for these leads to not be re-synced over, how should I go about doing so? If we were to delete someone from our Marketo but they remain in our SFDC, what would cause them to resync with Marketo? Would it be activity in Marketo? Edits on their Salesforce record? Would it sync back automatically immediately after the initial deletion? ... View more

Hi all!   My company is trying to link our Marketo with Zoom Webinars, but we are running into a lot of roadblocks. Has anyone been able to link Zoom Webinars and Marketo correctly, and would be able to give us a quick step-by-step on how to do it?   We are trying to use an Add To Calendar token to work with the Zoom Webinar token in Marketo in order to send an email. Not sure if that is even the right way to attack it, but any help would be appreciative. Thanks! ... View more

If I have parent child hierarchies set for Marketo ABM, would I be able to only import the parent organization records into ABM and the children will follow? Or do I have to import all of the organizations and let ABM match up the children orgs with their parents? ... View more

Hi! I had a quick question about ABM. I am going to delete the records I have in our ABM now and replace them with cleaner data. Some of the records would appear on the previous import and this one. Is there any concern that these records would duplicate in Marketo or even Salesforce and cause the amounts to double? I doubt there will be but I just wanted to make sure.   Thanks!  ... View more

We are trying to use a Landing Page that connects Marketo to a video we want to show people on Vimeo. We created the Landing Page and it connects to the correct URL and works (when we type in the landing page URL it takes us to the correct Vimeo). However, we want to track in a Smart Campaign who clicks this Landing Page and work with Flow actions to boost their person score and add them to a Salesforce campaign and such. Is this something that we can do with a Landing Page and Smart Campaign?   For reference, I tried to make a trigger that says if the person clicks the Landing Page URL and visits the website, then they get put into the flow, but that did not work, and the program says the trigger was not acceptable. I also tried just saying they visited the Vimeo URL, but that didn't work (which I already kind of assumed)   Any help would be awesome! Thanks. ... View more

My company has had trouble with some of their buttons on emails when they attempt to use dynamic content. We use a third party vendor that creates modules for us to use in our email sends, but when we try and edit those templates to include dynamic content, they change to a different color.   Example: We want to have a button differentiate what it says between Customers (should say "Learn More") and Prospects ("Take a Tour"). The button itself has a yellow color with white lettering. We follow the correct steps to make this button dynamic. We preview the email and the button appears to look normal, but when we send it out to our prospects and customers, the lettering changes but the background changes to a blue color with black text.   By any chance has this happened to anyone else and would know a solution on how to fix it? Further, could this be a problem with the modules the third party vendor gave us rather than our Marketo program? Any help would be appreciated, thanks! ... View more