Bruce_Jeffers

Bruce_Jeffers

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Date Last Visited
‎10-11-2022 07:30 PM
Level 4
Joined the community 19-11-2014
Rank Icon Level 4
Austin, TX
  • solved badge Re: Change the default value of tags

    I'd love to know how to do this too, but have at least come up with a workaround.It appears that all our Tags are just sorted in alphabetical order, so the default always ends up being the first alphabetical choice....So for a workaround to make a 'default', you could have it start with the letter A...

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  • solved badge Re: Leads failing to qualify for triggers

    Maybe they were secretly hoping we wouldn't have noticed last week, being at Summit and all....

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  • solved badge Re: Leads failing to qualify for triggers

    We also have been experiencing this quite a bit, off and on, over the past couple weeks. Most of the failures/delays are in campaigns with 'Filled Out Form' or 'Lead is Created' triggers. Support's response was just to convert as much as possible to Batch -- but that of course can't work for certain...

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  • Re: Are you experiencing empty picklists in "source" and "reason" cons...

    Same, and have experienced this issue off and on for a while now. Would be great to understand why and get it resolved.

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  • Re: Password Required for Adobe Connect Events

    Hi Christine,1. Yes, you do need to have a 'Change Program Status' flow step and change the user to "Registered". Doing this step in Marketo is what sends the registrant's info to your Adobe Connect environment.2. About the Password -- you actually don't need to have the user type/create their own p...

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  • Re: Deleting Invalid Leads

    Hi Katie,Will try to answer your questions and provide some helpful info.1. In my experience, yes a previously-deleted lead can be re-created in Marketo with the same email address, by any lead-creation means (web form, list import, manual creation). However, any previous history with that previous ...

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  • Re: Deleting Invalid Leads

    Hi Anita,For question #1, I would check with the Admins of your Salesforce instance. There is no right/wrong answer. If the Salesforce Admins prefer to keep these records in SFDC (for reporting, historical info, etc) then you would not want to delete them there; only delete in Marketo. If they do no...

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  • Re: Conflicting Marketo-SFDC Lead Creation Info

    Hi Greg,Thanks for the response. Yes we do use the "Sync to Marketo" filter in our sync. I should have mentioned in my post that I already investigated that avenue. None of the Leads in question appeared to be blocked from the sync at any time. (We have a SFDC workflow that automatically sets this s...

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  • Conflicting Marketo-SFDC Lead Creation Info

    Hi Community,Any ideas on some weird SFDC sync behavior I noticed recently? We have some leads whose created timestamps between Marketo and SFDC are more than two weeks apart.According to SFDC activity history, the leads were created -- by our Marketo integration User -- on March 2, 3 or 4. However,...

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  • Re: Trigger Smart Campaigns Aren't Working

    Our instance is dealing with something very similar. Batch and Requested Campaigns are flat out missing some leads that they should be catching for processing. I'm going to follow this thread to see the result. I have my own support ticket open on this issue as well.

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Public Statistics
Date Registered ‎11-19-2014 02:12 PM
Date Last Visited ‎10-11-2022 07:30 PM
Total Messages Posted 99
Likes Received 39
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