Melody_Frieda1

Melody_Frieda1 · ‎09-13-2018

Steven Vanderberg i set up something like this. Waiting to batch. Is this what you mean?

Melody_Frieda1 · ‎09-13-2018

Steven Vanderberg Thanks for the reply! I thought webhooks cannot be triggered via a batch campaign? I tried that a couple weeks ago and got a response code of 1000: http://developers.marketo.com/webhooks/errors/

Melody_Frieda1 · ‎09-13-2018

Hi, I tried getting Marketo support help with this (with no success), but I've found the Community to be much more knowledgable in troubleshooting everything Marketo! Love you guys.... I'm trying to accomplish the following: Step 1: When a data value changes it triggers the first SMS webhook This was done successfully in my test Step 2: Wait 24 hours, can end any day, and must end at 8am PDT In my test, the first trigger was fired off at 2:51pm PDT Step 3: Fire next SMS webhook 8am the following day, the webhook did not fire Step 3: Wait 6 hours, can end any day, and must end at 2pm PDT etc. I've attached the smart campaign flow for review Here is a snapshot of what I want the flow to look like for the first 36 hours. The first SMS webhook is called, then I want to wait until 8am the following day (regardless of the time the lead's first webhook fired the prior day) then send the next SMS webhook at exactly 8am the next day I can't create a batch smart campaign because webhooks are called via triggered smart campaigns only. Marketo Support told me to remove the wait step duration (e.g. 24 hours), which resulted in all of my SMS webhooks firing at once What am I doing wrong here? Please help!

Melody_Frieda1 · ‎08-03-2018

Thanks, Diane! I'm going to try and set up a similar solution Data Set Up I set up a smart campaign based on the trigger of the existing datetime field value changing (happens at the time of application) I created a separate custom field called Application Time that will stamp the system time into the field the moment the datetime field for the application updates I created a smart campaign that will append time zone information at the time of application into a custom field based on the State value Example: If State= Oregon, Washington, California, Nevada | Then: Change Data Value for Time Zone field to "Pacific" Campaign Set Up I created a smart campaign that will take the eligible population for our sms/voicemail test, and split them into six separate timezone lists (three time zones split into business hours vs non-business hours) similar to how you defined your campaign above The ultimate goal (when we have resources and budget) is to execute on something closer to what Sanford/Justin/Mark suggested to reduce the fragile/complex setup of these campaigns. THANK YOU, EVERYONE, FOR THE HELP AND SUGGESTIONS! The Marketo Community is AWESOME!

Melody_Frieda1 · ‎08-02-2018

Thanks Mark, for the feedback and options--and Sanford Whiteman for chipping in again. Do the above options depend on a Marketo form submission? If so, it won't work for us. We have an application online that sends information to a centralized databased--and that is what is connected to Marketo via API. I would trigger this campaign (actually all of my campaigns) from Data Value Changes. Ideally I need a solution that requires minimal "coding" experience. Something simple like: Concatenate time stamp from DateTime field to it's own custom field Smart campaign is able to look up value of field (assuming Marketo smart campaign's understand how to read timestamped values in fields--example "If timestamp field is greater than 7:00:00 PM, place into 'Afterhours' list"--and another smart campaign would have to be created to replicate the original smart campaign, but correcting for afterhours applicants) I'm a just a lowly Marketer with zero budget for data architects hoping to hack this together on my own 😞

Melody_Frieda1 · ‎08-01-2018

One last piece of information that can potentially help--one of our fields is a "datetime" field related to the date and time their loan offers were shown. The unfortunate part of this equation, once again, is that if I want to use that specific field on the flow step of the Smart Campaign, Marketo will only allow me to use the date, and not the time stamp--unless there's something else I can do to utilize that time stamp? I tried to see if using the Date Token in the wait step with this specific field is possible, but no luck. Maybe there's a way to concatenate the time portion of the "datetime" field, and find a flow step that can properly use AND recognize that value? Open to any ideas...seems silly that there isn't a "snooze" feature in Marketo to avoid sending emails at inopportune times.

Melody_Frieda1 · ‎08-01-2018

Hi Sanford Whiteman and Jay Jiang--thanks for hopping on my question so quickly with potential solves. I can't be the only Marketo user that wants to limit timing of automated emails and other integrated touch points, so hopefully this answer helps some other folks out there... Is there a good solution to force an email to wait (especially in the flow step where we say "wait 12 hours, then send") for scenarios where we have people applying for our loan product between 12pm-5am? I'd hate for our second email to be delivered between 12am and 5am, and get buried with all the other junk mail that gets sent overnight? We don't have a CRM integration (as an alternative option to explore). @Sanford - I'm not as wizard coder by any stretch of the imagination...any recommendations for a Webhook gateway I can use to test restricting timing? This is a good solve for the SMS and Text side of things. Thanks!!

Melody_Frieda1 · ‎07-31-2018

Hi, I have a pretty frustrating situation that I hope the Marketo Community can help me resolve. We have integrated a SMS and Voicemail platform called Call Loop into Marketo. Our goal is to test SMS and ringless voicemail as a means to increase "offer accept rates" of our loan product. I cannot for the life of me figure out how to keep a text message and voicemail from being triggered (via a webhook in the Smart Campaign) when someone applies for our loan "after hours" (between 7pm-6am in a person's respective time zone). People can apply for a loan anytime on our website, and the ideal flow for this Smart Campaign would start like this for the first 36 hours: So in this example, the first step would look like this: Email #1 would trigger 5 minutes after the applicant sees their offer 10 minutes after the offer event, a text message is triggered 30 minutes after the offer event, a ringless voicemail is sent out. Second step looks like this 12 hours after the offer event, an Email #2 is triggered 30 minutes after Email #2 is triggered, a text message is sent out The situation I'm trying to avoid is someone who applies at 3pm getting their second email and SMS at 3am. Or someone who applies at 11pm getting a pre-recorded ringless voicemail at 11:30pm prompting the applicant to call our customer service dept if they have questions about their loan offers (our customer service dept closes at 6pm) This is just a snippet of the Smart Campaign we want to execute, but what is pivotal here is being able to define the hours in the day that these communications are acceptable to send--for example, defining the Smart Campaign to only send flow step items between 7am and 6pm Monday through Saturday. Any suggestions on how to pull this off?

Melody_Frieda1 · ‎10-27-2017

Jamie Barclay -- When you unapproved the program, what happened? I want to do the same thing, but when I called Marketo Support right now, they literally told me they don't know what will happen if I unapprove the program. When I asked if unapproving the program will stop the remainder of the list from receiving the subject line winner tomorrow, the response was "we're unsure. Things are set up in the background to send to the winner, so they may or may not receive the email again on Saturday if you send it to the remainder of the list today". Any insight into this would be much appreciated!

Melody_Frieda1 · ‎10-26-2017

It's a global BCC--we want to have BCC on an email template/program level

Melody_Frieda1 · ‎04-21-2017

We need this for compliance record keeping (we are in the financial services industry and some operational/transactional communications need to be retained for our records by law). We currently use Mandrill for operational emails because Marketo doesn't have this functionality. It's quite silly that a platform as large as Marketo doesn't have a simple BCC feature in its email template, and that we're forced to essentially use two email platforms (one for marketing and one for operational emails). This has been an "idea" on this forum for four years--can someone from Marketo Admin chime in as to why this hasn't been implemented yet?

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