Hey Paul, I totally agree with Sara's post. I can give you an example of how we handle this. One note: we use three Lead Scoring Fields: Demographic Score, Behavioral Score and Lead Score (total of the previous 2). When a Rep changes a lead's status to "Remarketing" we set Behavioral Score = 0 and set the Lead Score to = Demographic Score (because their demographics haven't changed.). Using the {{lead.Demographic Score}} token in the Change Score flow step makes this pretty simple. After that leads are ready to start rebuilding their Behavioral and overall Lead Scores. Hope that helps. I'd love to hear how other people are handling this. Thanks, Cam ... View more

Hi Amber, We currently use GoTo and would classify it as OK most days and bad on a few days. We run 30ish Webinars a month and most go off without a hitch but occasionally issue will pop up. In the past month we have had the LaucnhPoint sync to GoTo mysteriously break, and had audio issues on GoTo's end. We don't have a problem 90% of the time but that 10% when something goes wrong can be very frustrating. I have worked with Webex at another company and had a similar experience. Didn't experience many problems, but you are always kind of waiting for a random issue to pop-up. We are currenly taking a hard look at ON24 which seem impressive. We have some more in-depth demos coming up. I will try to update later with more info. Good luck! ... View more