About Emily_Henson1

Emily_Henson1 · ‎06-18-2019

Brian Law‌ Hi there! This is an amazing post and I'm grateful for the work you put in to put it together. I have a question about the workflow rules you mentioned in the OP. We already have a current SFDC integration, so I just completed the step of creating the custom field and the mapping. Is it absolutely necessary to create the workflow rules in SFDC alongside it? I'm mostly just trying to do a one-off project and delete people from our Marketo database but still keep them in SFDC. We have a bi-directional sync and the only field we require to be filled out in order for a Marketo web lead to sync to SFDC is Company Name. Other than that, i'm pretty sure everything else that is created co-exists in both platforms. *disclaimer: I'd love to have more regulation behind these rules, but i'm new still and we're not at that point of deciding these rules.

Emily_Henson1 · ‎04-02-2019

Hi Viki, I've had this problem many times before! I've also spoken to support about it before and they couldn't come up with a concrete reason as to why. If it's not an IT server issue or token issue, something in the email is likely corrupted. Usually when this has happened to me, I've had to go through and create the email again from scratch. Not a great solution, but that's what's helped me in the past!

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Location	Framingham, MA
Date Registered	‎03-26-2019 01:15 PM
Date Last Visited	‎03-25-2020 04:22 PM
Total Messages Posted	2

Re: Instructions for Creating a Custom Sync Rule

Re: Sample Emails not Being Received