About Rafael_Marques

Rafael_Marques · ‎09-24-2020

Hey Team, I'm using a Smart Campaign to send 900 emails and my Smart List is looking people inside a list. The Smart Campaign has started but it seems it is stuck. The Results Tab is displaying the total amount of contacts but saying 'Send Email'. Its been 40 minutes. Is there a way to cancel it? Marketo Service seems to be running normally. Thanks!

Rafael_Marques · ‎08-19-2020

Yes, that's all we have so maybe something is wrong with the setup on our website? If I open our home page the form will show and if you fill in the details, next time I visit the form disappears (unless you remove cookies from your browser). The problem is that if you see the form and just close it, it keeps appearing in the home page until you complete it. We wanted to avoid having the form displayed multiple times for someone that is not interested in subscribing.

Rafael_Marques · ‎08-19-2020

Hi! Thanks for that. We are using the Known Lead function. This is what I have: <script>// <![CDATA[ document.body.className += ' knownLead'; // ]]></script> Is this what you are talking about?

Rafael_Marques · ‎08-19-2020

Hi team, I was wondering if you can help me with something. We have built a Marketo Form to add in our website as a popup solution and get people to subscribe to our database. The forms is quite basic to be honest. At the moment we are using the marketo scrip to run in our Home page (lightbox) and we managed to hide the Form if you are a Known Visitor (trough a cookie when you subscribe). The only issue we have is that if you do not subscribe (close the form) and you visit the home page a couple of time, the from will keep showing to you. We don't want to bother people that don't want to subscribe to our database. Do you know if there is a way to show the Form once a week or any other frequency? We thought we could use Google Tag Manager for that so the from could be displayed in any page and set a frequency. Do you know how we could achieve that? Thank you!

Rafael_Marques · ‎07-28-2020

Yes, I did reduce the amount of default modules. My previous template had 18 modules and as I didn't know about the Default tag, all of them were being displayed and you had to delete what you didn't want. Now the new template has 21 modules and only 7 of them are default 'yes'. Images are exactly the same size but most of them hidden now. Maybe that's why

Rafael_Marques · ‎07-28-2020

Hey thank you for your response. I tried to clear the cache and refresh the page but still persists. I went from 18 modules to 21 (15 with images) but the images that are not loading are at the bottom of the list. My previous version didn't have this 'issue'. It is not a big thing but I was curious to know if other people had the same view. It does happen on both Chrome and Internet Explorer. I might as well leave as is and not mind about this as the template seems to be working fine.

Rafael_Marques · ‎07-28-2020

Hi Team, I was wondering if you could tell me something about the modules. I've learned how to create and implement them on my templates and they are working just fine. First I didn't know how to hide the modules but now I'm using the tag mktoAddByDefault="false" . I've decided to add more modules to my template and hide most of them. When I did that, I realized some of the images are not loading on the modules preview but they work just fine when I drag and drop into the template. Example below. There is nothing different on my HTML apart from more components and the tag to hide them. I have sent some tests and it displays well. Should I be worried or this is just a Marketo 'issue'? Thanks!

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Date Last Visited	an hour ago

Date Registered	‎09-30-2019 12:21 PM
Date Last Visited	an hour ago
Total Messages Posted	7

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Email template help: Modules preview