Glenda_Georgoul

Glenda_Georgoul · ‎09-29-2020

thank you. I've been having issues for a week. This worked

Glenda_Georgoul · ‎06-29-2020

yes but the problem is still pulling only one day in the past (14th day before a "date field" (not 1-14 days before, just the 14th day)) or in the future (14 day after a "date field"). They will have multiple purchases with multiple dates and I need the email to go out for each one. So they could get 2 emails in a week, one for each purchase, and I need both to go out. Our work around is a wait step using a date field in the flow step. The trigger is a field change. This only lets us run 1/3 of our campaigns until we can pull just one day. Helpdesk told me to play around until I find one that works. I can't do that as I will lose customers if they get the same email every day for 14 days.

Glenda_Georgoul · ‎03-26-2020

I'm sorry I still don't fully understand. " If you use in future 2 days the smart list will include records from today, tomorrow and the next day. " Then why on the 4, 5, and 6 day is it still qualifying? for some date it says in past and in past before, so if it's just that one date, why does it keep going out? I just want to pull one day into each send. I would love to do a trigger but still don't understand how. How do I have a trigger for Course offering date -1, +1 or +14? We don't use many Marketo custom object fields (especially here) just whatever they create in SalesForce.

Glenda_Georgoul · ‎03-25-2020

The course has a start date and end date, we want emails to go out 1 day before, one day after and a few weeks after. We have them allowed to go through each time they qualify because they may have multiple courses (no one does right now). If I say in past 1 day, they should not receive this email every day until I stopped the program. Their date would be 5 days in the past but still getting the same email every day. So I tried in the past and in the past before to pull one date, that didn't work so we tried hours. Still didn't work. As long as the program runs, the get the email everyday even though they don't qualify for it.

Glenda_Georgoul · ‎03-24-2020

I need to send emails based on a deadline or start date. I've created a smart list using in the past 1 day. It's not working. The same people have received the same email 3 days in a row. I then changed the date to be a little farther and used the in past and in the past before to select a single date. they still get the email every day. I have it so they can go through this campaign each time because someone (email address) can have more than one deadline date (they will have multiple records but same email), so I can't turn that off (I'm pretty sure Marketo goes by email address and not record). I have not had this issue in the past (former companies). Anyone know why it keeps sending even though it's not the date I'm pulling?

Glenda_Georgoul · ‎06-26-2019

I have a SF task notification campaign for clicks in emails. The trigger is clicks link in email email is any link not contains unsubscribe I need to suppress the unsubscribe link in all emails plus I have a few emails where I don't want the notification to go out for any link on those emails. if I add the email to the trigger isn't it the unsub link in that email? I tried to put another filter for that email but it suppresses the people who clicked that email (history), not the click that's in the trigger. I've looked into a second trigger but they would qualify for the other and still go through. I'm assuming in the remove from flow, the clicked link in email is for history and not the link from the trigger and anyone who ever clicked that email would be removed even though they clicked a link in a new email. I then tried a second campaign with that suppress email as a trigger and to remove them from the primary campaign. The people ran through both but the task still went out.

Glenda_Georgoul · ‎04-10-2019

solution doesn't work for me anymore

Glenda_Georgoul · ‎02-12-2019

Some of our analytic guys are trying to create some better reports tying in Marketo info, SalesForce info, and/in Tableau. I've shown them my Marketo email and link reports and they want to tie that data to the rest of the data. They need to know where the data is and how to pull it. What object is it tied to or what fields and where in Marketo is it stored. I'm not familiar with this so I need some help or instructions please.

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Date Registered	‎12-20-2018 02:53 PM
Date Last Visited	‎08-27-2021 05:34 PM
Total Messages Posted	9

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