Chris_Saporito

We had a similar issue (not as bad) a couple of months ago, our CSM was able to create cases on our behalf.

Deciding which vendor to go with will depend on your needs and what you want from the service. I would suggest reaching out to several vendors to determine which ones fit your needs and then do some research on the reviews for each. There is plenty of information in the community on many of the diff...

Kulsoom,On24 is what we use and we really like using it. Annually we put on about 125-150 live and recorded webinars. One of the benefits of using On24 is the integration with Marketo. We use Marketo as a means of registrations which is very simple to set up for each webinar. By using Marketo we hav...

Yes, you can go into the lead/contact record in Marketo. Search for that field and then edit it, you should be able to type in whatever you'd like. If you are updating on the mass level you should be able to create a smart campaign with a filter for the Lead Source Detail with the typo and then in t...

We ran into this issue roughly 6 months ago and I believe our CSM said that the calls are disregarded once the limit is hit. Support should be able to confirm that for you.

Support got back to me again stating that the lead will sit in the wait step until the campaign queue performs the next flowstep. Everything seems to be working at the moment but just at a slow pace.

Thanks Lauren! Unfortunately, no changes were made to the wait step time or order of processes. They just sit in there apparently until the campaign queue clears out? Playing the waiting game right now to see what happens.

Support got back to me saying that they think the issue is due to a backlog in our campaign queue, which makes sense. The only problem is that I can still see leads in the "People in Wait Step" on the smart campaign when Support is saying that they are making it through the wait step. Has anyone see...

The leads were somehow stuck in the wait step, but eventually pushed through the next morning. I am unsure as to why or how they got stuck and what made them move through that but I will continue to work with support and relay their answers back here for insight.