Chris_Saporito

We use Knak for templates, they are easy to use and have quite a few to choose from. I think we've been using them for about 3 years now and have had a good experience.knak. | Responsive Marketo & Eloqua Email and Landing Page Templates

First thing I would do is contact support and open a case with them.

Are you wanting to capture this from forms?If so, you can add the field to the form and pick 'Select' as the field type. Then, you can edit the options of what someone can select for that field and the format of how that selected value is stored in SFDC. If you are truly building a segmentation for...

Can you give a little more clarity on how they accidentally unsubscribed? I'm wondering if there might be something else preventing them from receiving the newsletter such as hitting their email limit for the day/week or possibly bouncing.

Are there duplicates in your database? One thing you can do is investigate the activity within the batch campaign to see if that can paint a picture for you.

I agree with so many of these!Learning more about how our digital team can better utilize Marketo for online advertising is a hot topic for us right now.

I just sent you an email about this, I'm very interested in being a part of this.

Interesting, did you clear out all scores? If so, maybe reach out to Support. I thought for sure that clearing out the lead scores would move them out.

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Best Bets are calculated by lead score. You could try to wipe the lead score for that record to see if that removes them from the Best Bets list. Also, you can adjust the Best Bets criteria within the Admin section of Marketo, see screenshot!