Alex_Shelukhano

Hi guys,here is some more info:I just discovered, that the program is in "Customer CRM" Partition.The existing lead with single lead record, who did not receive any emails is present in "Sales team" partition.Could this be a cause of our issue and Marketo simply did not process this lead in SC flow ...

Yes, I am looking at the Default partition. I see two lead records with the same email address for some leads I used for testing. Let's put this case aside.There is also a lead with a single record, everything is fine, but this lead does not go through the SC flow. I did not receive any alerts, the ...

Both emails are operational, there is no unsubscribe link.I don't think that this could cause an issue at all, as any newly registered and some existing leads are passing through the flow (receiving emails).

The only filter in SC Smart List is a trigger "Fills out form".

Sanford Whiteman wrote:Did you say you aren't even seeing these leads qualify for the SC (Results tab)? Are you absolutely sure you don't have a filter that's filtering them out?None of these "unsuccessful" leads are recorded in SC Results tab.Do you know, what filters out of Program might cause the...

UPDATE:Sorry guys, I was looking at a different lead database before.I double checked with the correct Lead Database and found that all 3 leads are registered in Lead database.2 of them have two lead records with the same email address. One of these duplicate leads has a record in Lead Activity log ...

Hi Nicholas,It never worked for any of those emails."Shedule" setting areCampaign Status: ActiveSmart List Mode: TriggeredSmart Campaign SettingsIf lead has been in this Smart Campaign beforeEach lead can run through the flow every timeIf lead has reached the communication limitsIgnore limit...

Thanks Sanford,2 of 3 emails that we were testing never became a lead.1 email - previously existing lead in database - has no record related to this form on its lead's Activity log.With many other emails (existing and new leads) everything works fine.The only SC qualification rule is a trigger "Fill...