OI_MEI_Lee

well we had the first email sent and we just want to do a followup, with a little bit update in the content itself. the first email worked perfectly fine, so i cloned the email and update the content from there. i didnt pay much attention on the token as it never failed before. when i sent test, i s...

oh yes indeed the original token was {{lead.First Name:default=Sir/Madam}}, what would you tell from here?

No, i didn't segment the content. The email actually went out but i really want to know what went wrong so i can remind myself of this going forward.

i just cloned the email within the same program, there was Dear {{lead. first name}} in place but it ended up with Dear Sir/Madam... it never happened on me, i cloned the email for simply editing just a few lines in the body but i didnt nothing to the salutation so i'm unsure what went wrong.