Hadar_Keren

Hello! I want to make sure our customers won't receive both an operational email and a nurturing program email on the same day, without changing the communication limit. In order to so I created a smart campaign that changes the Engagement Program Cadence to Pause. This smart campaign is triggered once a customer is being delivered an operational email.  I want to return those customers to Normal after 24 hours, but not sure if the best practice is to use: A. A wait step B. Create another smart campaign, a recurring one, that will target all of those who were changed to "pause" status "yesterday" We are a B2C company and have a big DB so i'm also looking for the solution that will have less burden on the system.  I would love to hear your thoughts.  Thanks in advance! Hadar ... View more