Thanks for the thoughts, guys.Grant, the user isn't logged into multiple accounts and clearing the cookies didn't help. It's been like this from day one for him, so I'm really not ...
I'm working with support on this but wanted to throw it out to the community to see if anyone has encountered anything similar.Last week we rolled out MSI and the email add-in to o...
We've recently encountered a case where we know that some people who watched a Webinar weren't marked as attended in the corresponding program. We know they attended because they f...
What about program tokens? It seems they can't be resolved in a MSI email. Any way around this?In theory if a MSI email resides within a program in Marketing Activities shouldn't t...
Regardless of how the recipients mail server has given mixed messages, this is common enough and simple enough that surely Marketo could do a better job logging what's going on her...
As many know, but some may not, some email servers produced an email is delivered code, then subsequently reject the email and it get marked as both delivered and bounced i nthe Ma...
Angela,Assuming you have set everything up properly per Kristen's instructions, as discussed above I think this largely depends on whether the user has previously been identified o...