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I'm working with support on this but wanted to throw it out to the community to see if anyone has encountered anything similar.Last week we rolled out MSI and the email add-in to our sales org. All of them use gmail in Chrome/Gmail so that's how they're using the email add-in. It's working beautiful...
We've recently encountered a case where we know that some people who watched a Webinar weren't marked as attended in the corresponding program. We know they attended because they filled out a survey immediately following the session. They aren't marked as attended in the Marketo program or in our We...
What about program tokens? It seems they can't be resolved in a MSI email. Any way around this?In theory if a MSI email resides within a program in Marketing Activities shouldn't the tokens render upon send?
Regardless of how the recipients mail server has given mixed messages, this is common enough and simple enough that surely Marketo could do a better job logging what's going on here. I think Marketo should be removing 'email is delivered' from the activity log if the email in fact bounced. This woul...
Angela,Assuming you have set everything up properly per Kristen's instructions, as discussed above I think this largely depends on whether the user has previously been identified on your web site via a form fill and whether you are iframing your landing pages into an existing web site or not. Do you...
I'm having trouble finding documentation on how Marketing Suspended is used by most organizations and want to see how you use it.I gather that most simply enable the Marketing Suspended field in their CRM, then allow salespeople to turn it on or off ad-hoc. My question with this is how do salespeopl...
Hello.I'm building a series of Sales Ready, Sales Insight Emails. I see that when a salesperson sends an email the "from" name and "from" email address is automatically populated with whoever the salesperson in salesforce is that's sending the email. I'm wondering how I can use tokens to do the same...
Hello Community,I'm looking for a way to predicitvely fill in forms fields for leads. For example, a lead is filling out a form on our Web Site and starts to type their company name. The idea is that our CRM/Marketo database would be queryed in real time as they type and would allow them to select f...
Our organization bought 40 licenses for MSI and just turned it on for our entire sales staff. Including our maketing team this totals slightly over 40 SFDC users. How does Marketo monitor and police that only 40 seats are being used?Further confusing the issue is that in the Admin panel of Marketo i...
Hello,Recently we have noticed strange behaviour with deliverability, particularly with our test emails. The tough thing is these dont' show up in the activity log so it's difficult for us to identify why the email didn't come through.When we've emailed support they have shown a boucne reason of "55...