Sean_Richards

I also want to thank Marketo's team for making sure all of this content was captured and made available. It's greatly appreciated!! WD

OK, I'll play that game My Sync user is a custom profile cloned from the system admin profile in SF. It has basically full access to the SF org, bar some objects that are not relevant to it.Is there anything specific to audit on this user? It certainly has never displayed a permission issue to date....

Yeah I wrote that out of context, I did understand what you were saying.There is more information Justin Norris added here, which also confirms the issue: https://nation.marketo.com/message/200295-re-converting-lead-to-a-contact#comment-200295In his comment, he said Marketo support said to disable t...

Just a correction, we are using RingLead, however I don't feel that disabling the sync is a solution, as I tested the conversion being done from RingLead in batch, Ringlead, single records one by one, and Manual conversion within SF one by one, and was able to trigger the issue in all three scenari...

There is more information Justin Norris added here, which also confirms the issue: https://nation.marketo.com/message/200295-re-converting-lead-to-a-contact#comment-200295 Disabling the sync is not a solution however, as I tested the conversion being done from RingLead in batch, Ringlead, single rec...

Also, See Justin's comment here: https://nation.marketo.com/message/200095-re-converting-lead-to-a-contact#comment-200095 This is exactly the same issue.

Also to confirm. I tested the conversion being done from RingLead in batch, Ringlead, single records one by one, and Manual conversion within SF and was able to trigger the issue in all three scenarios.

Hi Justin,Thanks for sharing this information. I could test this theory for us all today. So I disable my sync, perform a bunch on Lead Coverts, then turn the sync back on, then we'll see if I catch any irregular merges. Stay posted!This is linked to these threads as well:https://nation.marketo.com/...

Also, this might not occur with the Dynamic's sync. I believe it's the way the sync to SF is coded.