Michael_Guanci
Level 2
United States
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06-19-2018
10:21 AM
I figured it was something in the code I wasn't seeing. Thank you Sanford as always!
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06-19-2018
08:07 AM
And an example of a URL that should (in theory) work (and worked when we sent this in an email in the past). http://pages.brainshark.com/Asset-Redirect#http://pages.brainshark.com/rs/744-KEV-407/images/Sales_Enablement_Hacks_v7.p…
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06-19-2018
08:06 AM
Here is the code on the redirect page template <!DOCTYPE html> <html> <head> <script type="text/javascript"> document.write(unescape("%3Cscript src='//munchkin.marketo.net/munchkin-beta.js' type='text/javascript'%3E%3C/script%3E")); </script> <script> Munchkin.init('744-KEV-407'); // your Munchkin ID and options, obviously! </script> <script> (function(redirectTarget){ var allowedOrigins = [ ' http://pages.brainshark.com ', ' http://www.brainshark.com ', ' https://brainshark.com ', ' https://www.brainshark.com/resources/ ' ' http://offers.brainshark.com/ ', ], // which domains are allowed for redirection redirectMs = 3500, // how long before redirecting progressMs = 500, // how long between updates of the "progress meter" progressChar = '•', // progress character (HTML bullet) errNoAsset = 'Asset URL not found.', // message when no asset in hash errInvalidAsset = 'Asset URL not allowed.', // when asset not our domain progress = setInterval(function(){ if (redirectTarget) { document.body.insertAdjacentHTML('beforeend',progressChar); } else { clearInterval(progress), clearTimeout(redirect); document.body.insertAdjacentHTML('beforeend',errNoAsset); } }, progressMs), redirect = setTimeout(function(){ var redirectLoc = document.createElement('a'); redirectLoc.href = redirectTarget; redirectLoc.origin = redirectLoc.origin || [redirectLoc.protocol, '//', redirectLoc.hostname, ['http:','http:80','https:','https:443'] .indexOf(redirectLoc.protocol+redirectLoc.port) != -1 ? '' : ':' + redirectLoc.port ].join(''); clearInterval(progress); if (allowedOrigins.indexOf(redirectLoc.origin) != -1) { document.location.href = redirectTarget; } else { document.body.insertAdjacentHTML('beforeend',errInvalidAsset); } }, redirectMs); })(document.location.hash.substring(1)); </script> <meta charset="utf-8"> <meta class="mktoString" mktoName="Variable 1" id="var1" default="This is a variable"> <title></title> <style> body {background:#fff;} </style> </head> <body> </body> </html>
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06-19-2018
07:35 AM
Hi Everyone, A few months ago I started running into the issue around the email sercuity bot scanners counting false clicks in marketo. One way to combat this was following Sanford Whiteman blog post around using the redirect page as a way to find the true clicks with a web visit along with the email click. The problem I have ran into recently is the re-direct page is no longer re-directing to the asset. Instead, I get a blank page and no longer get the 4 dots at the top and then the pdf appears. I noticed this issue has been happening for the past two weeks and was wondering if any other people have run into this issue as well. I always start the URL the same with http://pages.abc.com/Asset-Redirect# {asset url} I can attach the code I have on the page as well if that might help indicate what might be the issue.
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05-31-2018
01:45 PM
If this person had previously existed in our DB before today I would be able to do that, but it only has activity from today which was when the record was created. My first thought was checking the activity history but in this scenario it doesn't help.
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05-31-2018
01:25 PM
Hi Everyone, I had someone from our sales team reach out to me saying that someone who filled out our Contact Sales form had done it a few weeks ago as well but no one got back to them. However, when I check their record, it was created today (5/31) and registered the notification email out to myself and the sales team like it should. I checked in our CRM and in MKTO to see if another record existed of this person but nothing else exists of this person. It could be they went to the page but never filled out the form (and thought they did). I was wondering if any other users have had this come up at any point? This is the second time in probably 6-7 months that this came up so I am not worried it isn't working. I would think someone would remember/know whether or not they filled out a form or not but wanted to check and see if others may have run into this? Thanks in advance for any feedback!
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04-13-2018
07:17 AM
So far we have had decent results using a combination of Dan's method and Sanford's redirect. However, I noticed that some members from eBay are getting counted as a real click even though they all happen within a minute after the email is sent/delivered. They are clicking the link and visiting the page that has the re-direct. This is for our ABM program so we want to include eBay in this moving forward (we don't want to exclude them is what I am saying), is there a time constraint I can add that I am not thinking of? Like did not click on email within 3 minutes of being sent? I am following the guidelines Dan outlined for the 30 minute wait and seeing if they visit the web page.
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03-28-2018
11:55 AM
This is a great catch Grégoire Michel! I was blanking on how I could only include "new" visitors. Thankfully I am the only user in my company doing the back-end production but was totally blanking on how to differentiate old visitors to visitors who should continue in the flow. Would you recommend adding the clicks link in email into that smart list as well? I want to try and template this smart list for future campaigns.
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03-28-2018
11:14 AM
I have a random follow up and not sure if anyone would know. Do the scanner/bot clicks get attributed as a click in Sales Insight? I would assume it would, but wanted to see if anyone may have insight on this. This way, I can direct our sales team to either believe or not believe the data that is showing on the Sales Insight tab on their leads/contacts. Sanford Whiteman Grégoire Michel For the time being, I am using Dan's approach of the web visit to distinguish real clicks vs. spam clicks until a better solution comes along. Thank you all again for the feedback and recommendations on this (I have read way too many posts in the past few weeks and my head is spinning on this issue).
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03-20-2018
10:08 AM
Thank you Courtney and Gregoire for the feedback. I will check out Tunnel Bear and see if our IT team has any additional software apps I could use for this purpose.
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03-19-2018
11:31 AM
Hi Everyone, Like most marketers, I am prepping for the May 25th deadline for GDPR. Unlike a lot of you, I am lucky in that we only email/market to North America currently but do get some business/inquries outside of the US as well. One of the things I am working on is updating our forms to have the GDPR checkbox come up based on the IP address or the Reachforce inferred/HQ country values. However, I am unsure of how to test this on my end since my IP is based in the US. We do not have a presence outside of the US so I can't send this out to colleagues in EU to help with testing. I was wondering if any others have run into this issue and if so know of any workarounds they have done to test the new form functionality for EU visitors. Does Marketo offer any ability to test in different regions within the software? Do you know of any software that would allow me to change my IP address to look like it is from a different country? Any help with this would be greatly appreciated.
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03-06-2018
07:34 AM
Thanks Sanford, looking forward to that post as that could be a workaround that we implement when we re-design our email templates in the coming months.
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03-05-2018
10:35 AM
Thank you Dan. One thing I failed to mention in my original thread, the link in these emails have been for pdf files. Would the visit web page filter that is mentioned in that thread still work in this scenario? Sorry for adding another post around this in the community, this is what was suggested by support and CSM. I will bookmark that discussion for future reference.
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03-05-2018
10:24 AM
Hi Marketo Community, I have run into an issue twice in the past month around email reporting that I haven't run into in the past 6-7 months since we started using Marketo. Last week we sent out an email, and normally in a trigger smart campaign I use caused strange error. Usually I setup the smart campaign as follows: Filters: Clicks link in email trigger add the link variant and choose the link that contains the actual asset. This way we are only reporting and sending over to SFDC the true campaign responders to the appropriate SFDC campaign. Thankfully, for this email I didn't create a trigger campaign due to a time constraint and pulled a filtered version of this same smart campaign. However, when the data came back it said over 9,000 people clicked on the link in the email. This number jumped out because we usually have 2-3k responders for most of these asset emails. When I submitted a ticket to support they came back saying "One thing we see in email reporting is that security or link scanner activity will register as a click in reporting, but does not indicate actual activity from the leads. Generally we can see this by looking at a lead's activity log, where a click will be registered prior to a delivery with no associated open." I found this to be very alarming and when I followed up they said to ask on the community space as they didn't have a best practice to ensure something like this doesn't happen in the future. Again, that response I found to be a little alarming that they don't have a workaround or best practice around an issue with their own software. For this campaign, I did some additional filtering (some that came from support, others I came up with my own to try and narrow it down further): My question to all of you is, have you run into this issue before? And if so, what additional filters have you added to your smart campaigns in order to feel confident about the "true" click data versus the security scanned "clicks?" I am mentioning Sanford Whiteman as I have followed your post responses and thought you might be able to shed some light on this issue (if you have run into in the past). Anybody else that has any insight into this issue, I would love to hear your workarounds for this. Thank you in advance for your responses.
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02-14-2018
11:14 AM
I am trying to put together a more sophisticated email flow for an upcoming campaign and was curious if it was possible to use an actual day as the criteria for the wait step. I am using a smart campaign and having the email flow take place in the flow section. For example, I would have email one go out on a Tuesday, so in the first wait step I would have the wait step say wait until Tuesday, with the flow ending on Tuesday at 10 am. We would have people continually added so I would only want them to receive the first email on a Tuesday. Later in the cadence, I have an email going out on a thursday and want people to wait until the following Thursday to recieve the next email. I put in next thursday as the duration and no error came up, but wasn't sure if using a day is a possible duration option (they don't mention it in the help text or in the documentation). I was curious if anyone may have done something like this in the past and know this is doable. If not, did you use a different campaign type to set this up? Thank you in advance for any feedback on this.
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07-07-2017
09:02 AM
Yes. We want to be able to pull registration data from On24 into Marketo and then have Marketo sync it over to Salesforce. Hope that helps. Let me know if there is any additional info I can provide.
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07-07-2017
08:41 AM
Hi Drew, Great question, since we aren't currently using Marketo yet, I would assume we would use either the SFDC campaign sync from the webinar program. If that isn't the case, then it would come from an individual Sync to SFDC campaign flow. I do know it would go through our lead lifecycle. Apologies for not having a more definite answer.
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07-07-2017
06:30 AM
Hi Everyone, We are currently at the beginning stages of our Marketo implementation/migration and one thing I am looking to add is the On24 plug-in for campaigns. I did have a question around the plug-in that I couldn't find the answer to in the various docs I searched for. Is it possible to hold off registration and attendee data going to Salesforce until after the event takes place? We don't want people getting added before the webinar takes place in case someone from our sales team tries to reach out to them. We want them to first either attend or not attend the webinar and then have our sales team reach out to them post-event. Wanted to see if this is possible or if there are workarounds for this type of request. Thank you in advance! Best, Mike
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| Name | Michael Guanci |
| Location | United States |
| Date Registered | 06-08-2017 12:34 PM |
| Date Last Visited | 01-28-2020 02:06 AM |
| Total Messages Posted | 19 |
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