About Philip_Tieu

Philip_Tieu · ‎05-04-2017

I knew that page existed but I couldn't find any links to it either! Thanks for finding it Erica!

Philip_Tieu · ‎05-01-2017

Hi Sally, The newest link to the Certification resources page is here: Marketo Certified Expert but... I get the feeling that will be updated/replaced in a few weeks so when that happens I'll be by to update the link. As for the prep materials, the Education department here has moved that content into the Marketo University. If you are already logged into the Marketo University, these are the current links. If you are not already logged in, these links will simply take you to the homepage where you can use the search term "MCE Prep". There is a virtual session that is available here: https://learnadmin.marketo.com/ContentDetails.aspx?id=B261C54E880346B89B5D60057556B82B and a OnDemand recording available to passport holders here: https://learnadmin.marketo.com/ContentDetails.aspx?id=850B24EB6B6049CF8DE284AFDAF45EAC

Philip_Tieu · ‎04-07-2017

Hi Marcia, Sounds like your account was deactivated, please email university@marketo.com to get it reactivated and have a great weekend! Sincerely, Philip Tieu

Philip_Tieu · ‎03-15-2017

Hobie Thompson Caitlin McCormick Stephen McLennan Dan Stevens Hi Everyone! I got in touch with our operations team and found out what's causing this to happen. They replied with the following: Marketo University Portal clean-up process: In an effort to maintain and ensure quality service to our users on the LMS (University Portal), the university team will go in monthly and clean up the user list. What does this mean? Any user who has been inactive for over 6 months will be deactivated. Any user who has multiple accounts will only have the most recent account remain active. All other accounts will be deactivated. What happens if a user wishes to reactivate their account? The user simply needs to send an email to university@marketo.com and we will reactivate their account. So it looks like those affected have their accounts marked as inactive and then deactivated, please email university@marketo.com and they will reactivate your account. Thanks in advance for your support and cooperation! Sincerely, Philip

Philip_Tieu · ‎03-14-2017

Hi Stephen, Thank you for providing us with a screenshot. I'm having trouble trying to replicate the same screen so I'm hoping this has been resolved. Sorry for the inconvenience this may have caused you. If this is still happening let me know and I'll try working with our admin. Thanks again for your patience and interest in Marketo University! Sincerely, Philip

Philip_Tieu · ‎11-04-2016

For more information, check out our new MCE page! Marketo Certified Expert along with the new Practice Exam

Philip_Tieu · ‎10-20-2016

Just got an update from our admin, anyone who started the learning path before it was updated will still see the course. The changes affected those who start the learning path after the update, but the course is not required to complete the learning path.

Philip_Tieu · ‎10-20-2016

Hi Katy, thanks for pointing this out to us. We'll be removing it from the Learning Path

Philip_Tieu · ‎09-26-2016

Hi Regina! I'm a developer on the Marketo education team. Are you currently unable to access the University page? I can help bring this to the attention of my team and see if we can help! Sincerely, Philip

Philip_Tieu · ‎07-26-2016

Wow, what a cool extension! It answers questions I didn't even know I had

Philip_Tieu · ‎07-26-2016

Thanks Sanford! If anyone's looking for the SMTP headers, I found this using the "Show original" option from the drop down menu in gmail!

Philip_Tieu · ‎07-26-2016

I tried to view source and read between the <head> and </head> tags but I couldn't find an ID. Where would the header information be located?

Philip_Tieu · ‎07-25-2016

Often, I see an email in my personal inbox with features or aesthetics I really like at which point I'm curious what the email was built in or with. Is there an easy way to determine what was used for each email? For example, I noticed that all unsubscribe links with "list-manage.com" in them are from MailChimp based emails. Some links have "/pub/optout" in them, some others have " https://click.email ." in them. Alternatively, I tried using the "view in browser" links and using view source but couldn't find anything useful. Are there any dead giveaways to if an email was created in Marketo?

Philip_Tieu · ‎06-24-2016

Thank you Teresa for your contribution! I'm excited to see more of these responses come in and improve our training developments!

Philip_Tieu · ‎06-24-2016

Hello Everyone, When developing training the easiest filter to use is the email address filter. In the future, to build more advance training I would like to know what are everyone's top five filters. Which filters do you find yourself adding to your Smart List most often? Which would you like to use as examples in training? Is this not relevant because everyone has such a different use case? Thanks in advance!

Philip_Tieu · ‎06-16-2016

This is really useful! Thanks Robb!

Philip_Tieu · ‎05-19-2016

Happy to help!

Philip_Tieu · ‎05-18-2016

Hi Kelly, I took the practice exam and at the end it shows the answer I picked along with the correct answer. On this question it shows that Email Send programs are limited by default. In case others are looking for it. This is the Docs article Enable Communication Limits - Marketo Docs - Product Docs where you found that Email and Engagement Programs have them on by default.

Philip_Tieu · ‎05-18-2016

Hi Sarah, is this what you're looking for? How do I remove or change permissions for someone on my ad account? | Facebook Help Center | Facebook

Philip_Tieu · ‎05-16-2016

Hi Danielle! Yes, the practice exam is cost free! You can take it as many times as you like but it reveals a complete pool, so the questions do not change. Take a look at the rest of the MCE toolkit which contains the practice exam and a preparation guide. Marketo Certified Expert Preparation Tools

Philip_Tieu · ‎04-25-2016

Good Morning Bethanne! I'm sorry you were unable to access the virtual training today. Please e-mail university@marketo.com for support and I'll let them know you'll be reaching out. Thank you for patience! Sincerely, Philip

Philip_Tieu · ‎04-13-2016

Awesome, I was hoping that would help!

Philip_Tieu · ‎04-12-2016

Hi Tyson, If you can take a screenshot of how your Engagement Dashboard currently looks it'll be easier for us to support you. If it helps, I noticed that the bottom pod can change depending on program status. See this thread: Engagement over time vs program status in engagement program dashboard

Philip_Tieu · ‎03-29-2016

That's a good idea Greg! I'll reach out to the team working with Summit

Philip_Tieu · ‎03-29-2016

Are you asking about this? The Marketing Nation Summit, May 9-12, 2016 – Marketo - Sessions Clicking on each title will show a more detailed drop down that includes time and place.

Philip_Tieu · ‎03-28-2016

Hello Nation! As promised, Creating and Personalizing Emails is a recent addition to our eLearning collection on the Marketo University. The course is around 20 minutes long and includes knowledge on: Opertation and non-operation emails Using tokens to personalize emails This is another basic course and is recommended for those new to Marketo. To access the course simply click here or enter http://learn.marketo.com in your address bar and use the keywords "Creating and Personalizing Emails" in the search tool on the learning portal homepage. For now, I will be joining the rest of the team in preparing for University Day at this year's Summit! See you there!

Philip_Tieu · ‎03-18-2016

Hi Sharon, It's always nice to see someone posting a raving review on our community. If you would like me to show this thread to anyone specific that assisted you let me know, my desk is next to the Support department at our HQ! Sincerely, Philip

Philip_Tieu · ‎03-10-2016

Hi Jacqueline! You can set the landing page URL when creating a landing page as a new local asset. You can also view the URL after you've approved the landing page as shown here. Using this URL, the landing pages can accessed by users either as a link from your company website or pasted in an e-mail. Your company would have to work with your developer to add the link to your site and mask the Marketo URL but your company would not have to work with your developer to upload the necessary HTML and image files to the same sever as your company's website as they are stored locally in your Marketo instance. Also on the link Sanford Whiteman provided, the second suggestion is to take the code used to create the form on your Marketo landing page and embed it onto to your site to easily incorporate your company's branding. It's a pretty good idea, wish I had thought of it myself!

Philip_Tieu · ‎03-09-2016

You bet Frank! I've already started on both Creating a Simple Form and Creating and Personalizing Emails. There is a relatively new education team in place at Marketo, and we're here to push out content we can really be proud of! I'm also going to take lead on keeping the Marketo Nation updated on these changes and our progress, so keep an eye out!

Philip_Tieu · ‎03-09-2016

Hello Nation! The education team has been busy collaborating on courses and updates. As of March 8th, 2016 the Building Landing Pages course in the Marketo University has been vastly updated. The course is now 20 minutes long and includes knowledge on: Free-form Landing Pages Guided Landing Pages Metadata Tags Creating a Landing Page Cloning to Create a Content Request Page This course is recommended for those new to Marketo, in fact it is part of the New to Marketo Learning Path. To access the course simply click here or enter http://learn.marketo.com in your address bar and use the keywords "Building Landing Pages" in the search tool on the learning portal homepage. Stay tuned for Creating a Simple Form and Creating and Personalizing Emails, coming soon! Also, as the developer who worked behind the scenes to put this together, I would love to hear feedback on how to improve this course and future courses in the comments below. Thanks for checking it out!

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Date Registered	‎04-20-2015 03:19 PM
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