Nate_Oosterhous

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Joined the community 04-03-2014

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Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

The token is functioning properly.

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4517 0 0
Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Meaning it sends to all leads in the list if there's only one Send Alert option (i.e. you don't hit Add Choice and there's only one possible list of recipients)?Just tried that and the token functions properly. It is comma-delimited.How are you checking the order of operations? You can only use the...

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Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Hi Sanford. Yes the token functions properly. I also did check that those values are populated before the Send Alert Flow Step does get executed and they do. Is this simply not a functionality when using the Send Alert Flow Step? Do you have to select Sales Owner or Account Owner

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Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Just tried that but unfortunately they seem to still get skipped over them and send the wrong alert.

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4997 0 0
Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

They are Carrie

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4900 0 0
Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

That was one mistake but now it doesn't send any alert to "The Other Emails"

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Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Thanks Steven. It is a trigger campaign.

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5914 0 0
Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

That shouldn't be an issue since only the first Choice will apply in the Send Alert flow. Also those are two different fields. Not the same field.

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5914 0 0
Re: Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Thanks for the reply. I have checked the lead activity and those values are populated before the Send Alert flow action and also just tried switching to contains and still isn't working.

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5914 0 0
Send Alert to "None" but "To Other Emails" not working

by Nate_Oosterhous 06-20-2018

Hi All -I am having some issues with a Send Alert flow step that has several Choices and seems to skip over some and goes through the default for a reason I can't figure out. The choices being skipped are set to "Send To: None" but "To Other Emails: some other emails". We are basically looking to n...

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