Hi there! Last night we received a notification from Marketo that an email we sent out hit a Spam trap. I followed the instructions which were provided here on how to remedy the situation and removed 6 people that might have been the cause. I looked a little closer on the instructions and I wanted to see if someone could provide clarification on a specific step. On one step of the instructions it states: "Build an inactive Smart List using ALL filters - Was sent email the day of and day before the spam trap hit (please contact email@example.com for the date of the trap hit if you do not have this information already.)" I interpreted this at two separate "Was sent email" filters, one for each date that was listed. But then I thought it could also be set up as one "Was sent email" filter but using the "between" date of activity option. *See Screenshot*. Does anyone know the correct set-up for this filter step? I want to make sure that we identify the emails that might have caused the spam issue. Thanks!
... View more
I'm still new to managing our Marketo instance and I came across an issue today. Does anyone know how to test/manually push the sync between Marketo and Salesforce or how to check when the next sync will happen? We loaded a list of 900 contacts into Marketo (they were already in SFDC) to update their information in bulk, but not all of the information updated in Salesforce. If I go to the activity history in Marketo it shows all of my changes were updated in Marketo but not SFDC. I went to the "Salesforce Object Sync" section in the Marketo admin tab and I saw the below image. Is this what I am to be seeing in this section if the sync is successfully connected? Any guidance on troubleshooting this would be appreciated.
... View more