We sell services only and will never sell products.  I think we are safe for now. Greg, your reply is helpful. ... View more

Again, I would like information about how GDPR will be ENFORCED in the U.S. for companies that do not have a presence outside the U.S. nor sell to the E.U. Is there or will there be any legal agreement between the E.U. and the U.S. where the U.S. government will impose penalties on behalf of the E.U.? I understand who it applies to and what the criteria is. ... View more

I use a "Sync to Marketo" checkbox field on the Leads and Contacts objects, respectively.  Salesforce is the master of Marketo for determining which records will be synched. Marketo Support had to do something on the back end to use this controlling field. I have Smart Campaigns in place to delete records from Marketo on a monthly basis.  Marketo unchecks the box so it will sync back to SF before the record is deleted in Marketo. ... View more

Marketo for my current company is only a little more expensive than Pardot was at my previous company (same database limit). Our Marketo cost includes Web Personalization and Pardot does not have this. We recently migrated from Eloqua to Marketo, because it seems that Oracle is abandoning this product. I speculate that Oracle purchased Eloqua so they could buy their customer base and compete against Salesforce for CRM. The Eloqua UI and usability pales against Marketo and so do the features, in my opinion. We have been an Eloqua customer for years and our subscription was extremely inexpensive. Yet, we made the decision to migrate to Marketo. One of the deal breakers was Eloqua's inability to trigger an alert when a known visitor loads a "High Value" web page. Eloqua tech support confirmed with engineering that this feature used to work, is now broken and they don't plan to fix it. I feel like there isn't anything we can't do with Marketo and Eloqua was limiting us. Pardot is OK if you've never used MA before. However, it is roughly the same cost, in my experience, so why not choose the best of breed? ... View more

When promoting a webinar, I only exclude the registration list for all the reasons mentioned. Each email still increases registration. For content promotion, I will resend to the unopened depending on how successful the first blast was. I wait 2-4 weeks before the next blast. This all depends on the unsubscribe rate. If it's really good and relevant content, people usually don't mind. ... View more

Yes! This is killing me. There are two companies I had to omit from all alerts and interesting moments, because their anti-phishing tool is clicking all the links and causing a deluge of alerts and bogus interesting moments. ... View more

Marketo Support confirmed that the DNS issue prevented email recipients from clicking the links in the emails and successfully loading the landing pages (on our site not MK landing pages).  I could see the repeated clicks on the links in activity history, but no traffic on the pages from the campaigns. Marketo should have prevented email from sending. Period. ... View more

As soon as the issue was diagnosed, Marketo should have stopped all emails from sending. The links in email could not be redirected. I couldn't verify that an email scheduled for 10am still sent until the next day. (The cause of the issue was diagnosed two hours prior.) Activity history showed that users repeatedly clicked links in the emails, because they couldn't load the page. This hurts our company's reputation as the user is not aware that it is a Marketo issue.  Forms were blank on our site completely for day 1 and intermittently for day 2 and 3. Marketo was not stable for us until mid-morning on Friday EDT - three days! It's bad enough that someone at Marketo made a huge mistake in not renewing the domain(s). It's another thing not to minimize the impact by stopping all emails from being sent. Inexcusable! ... View more