Aubrey_Morgan

Aubrey_Morgan

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Date Last Visited
‎01-28-2020 02:05 AM
Level 3
Joined the community 03-11-2014
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San Francisco
  • solved badge Re: Incorrect email plain text to recipients - a bug?

    V2 with no dynamic content. And no worries - we always appreciate The latest from Marketo support is that they believe this could be an issue with using "head start" functionality, although we had the changes approved prior to activating the program

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  • solved badge Re: Incorrect email plain text to recipients - a bug?

    I'm not sure how to check for this. Looks like we get some responses to the correct email, and some to the incorrect email. My guess would be that it's only a subset, but no way to be positive.

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    4960 0 7
  • solved badge Re: Incorrect email plain text to recipients - a bug?

    Thanks Gregoire! We sent samples for both HTML and text prior to scheduling the email and did not update the approved draft, but while text looked fine in sample emails, the plain text email was still incorrect when it was delivered. I just flagged to Marketo support as a bug. I'll keep you posted w...

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  • solved badge Incorrect email plain text to recipients - a bug?

    We have noticed very recently that several of our emails are sending the wrong text version of our emails to some recipients. The copy for both the HTML and text reflect properly (we even sent tests of plain text multiple times before sending to confirm), however it looks like the text version that...

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  • Re: Is anyone having troubles accessing support portal and having emai...

    Is this still happening? I haven't been able to access the support portal in a week...

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    1348 0 0
  • Re: Biggest Reporting Challenge?

    My biggest pain within RCE Is the limitation around Acquisition program for FT attribution. We want to track paid channel (on the program level), and also the specific offer that the lead engaged with before converting so we can find out what assets perform the best for us. Right now, we have enable...

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  • solved badge Re: Converting all Leads to Contacts

    In terms of how this affects your systems, it shouldn't. In fact, it might even help. Marketo considers leads/contacts in salesforce as "leads" for smart lists/segmentation. By converting all leads to contacts, you'll now be able to have standardized data from the account that would by default appen...

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    4735 1 1
  • solved badge Re: Sync delays into RCA?

    Thanks Gregoire. Looks like after 2 weeks, we finally have reports that have fully synced to from Salesforce into Marketo. Support also didn't seem aware of these delays. Good to know for the future.

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  • solved badge Re: Sync delays into RCA?

    Thanks Josh. I opened a ticket with support a few days ago so hoping to hear back soon.

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    3215 0 2
  • solved badge Sync delays into RCA?

    We are using program opportunity analysis reports in RCE to calculate FT/MT reporting. Because RCE does not allow for boolean filter logic, we built a new custom field in Salesforce (populated by a workflow) to align our reports.When I synced the new field into RCA last week, I noticed that although...

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Public Statistics
Date Registered ‎11-03-2014 08:15 PM
Date Last Visited ‎01-28-2020 02:05 AM
Total Messages Posted 49
Likes Received 13
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