Katie, could you possibly go into more detail about how your developers created the auto-conversion process? Did you go through SalesForce directly or do you have an inhouse developer? What do you do if the contact is already in your system, does it create a new account or is it merged with the duplicate contact? In addition to that, if the contact does not exist in your system but the company they work for is, will they be added to the company contact list? My company operates identically to yours and I would love to find a solution!
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