Kim_Yearwood

Hi Ronnie - thanks for the suggestions. I currently run 2 large monitors (24" 27") set at different resolutions and the Marketo Preview screen exhibits the same issue on both screens. I double-checked my browser zoom & it is at 100%. As Valerie had mentioned above, only if I zoom way out will the scroll bars become functional. No, not using Sky. It's odd: in the Edit Draft mode, the scroll bars are fine, but become huge Godzilla scrollers in the Preview Mode. ... View more

Thanks, Dave - that was a great idea to test with an original Marketo template. You can see from my attached screenshot that it did not resolve the problem. But it was a good idea for comparison. I have 2 sets of scroll bars that are so long they will not allow for me to scroll down the page to view the entire email. So I have been using a mouse scroll. ... View more

Another possibility could be hidden spaces in your html between the "x" in Corptax and the registration mark. To see if this is so, copy and paste the code into Dreamweaver (or similar) and delete any spacing between the "x" and the registration mark. Then hit the space bar to create one space. We found that copying text from MSWord to Marketo sometimes creates hidden spaces & that is how we delete them. You can give it a try. ... View more

Also note that the font size is dependent on the font sizes you are using for the rest of the email. In my above example, our standard font size is 16px, so I sized down to 14px to create the registration mark. The margin tag is a negative 5. It can be reduced or expanded dependent on what you need. Examples: "margin-left: -3px;" or "margin-left: 7px;" Hope it works for you. ... View more

Also note that the font size is dependent on the font sizes you are using for the rest of the email. In my above example, our standard font size is 16px, so I sized down to 14px to create the registration mark. Hope it works for you. ... View more

Here is the code I used to correct the issue The closest I have been able to come to a solution is a bit of a patch job that doesn't display well in Edit Draft, but does work in Preview mode Summer Sposh<sup style="margin-left: -5px; font-size: 14px;">&reg;</sup> Sale Extended! ... View more

I just ran into this issue myself for updating copyright footers to 2018. 1) Go to the LP that requires update 2) On the right side of the browser window is info regarding that LP. There will be a template listed there. 3) Click that template link and then click Edit Draft tab 4) Update footer info 5) Approve & close template 6) LP should now reflect footer update ... View more

I don't have access to the audit trail. I'll ask our VP to review. In this instance I can say that I am the only one working the email since I am setting new styles in a folder away from our approved email sets. However, I have been saving it much more than I usually save html work simply because it's a long email with a lot of edits and it is during the save when the email crashes and reverts back to an earlier version of itself. Thanks for the input, will check into this. ... View more

Thanks, Darrell. Yes, I did have multiple Marketo windows open during all of these instances. I will try next time having only 1 email open at a time. I have been saving outside of Marketo - the one issue I have with that is that when I paste the revised code back into Marketo the Modules tab is grayed out and loses functionality. Since I am the only one who codes at my office I like the Modules tab to be functional so others can drag and drop as the need arises. We have several people here who work in Marketo, but we all have separate logins, so I didn't think that could be an issue. We have had issues with 2 people (unknowingly) working on the same email & information being lost between the 2 sets of updates, but we handled that awhile back. Thanks for your information, I'll give it a try. ... View more

This is a set font size for this title & we can't edit that size for approval reasons, but thanks again. I did find a work-around. ... View more

I edited my answer above to show the 3rd alternative that works for us. Thanks for your time with this - Have a great weekend! ... View more

It is a single line of text. The full code has been tried 2 ways & neither work: Summer Sposh<span style="font-size: 16px;">&reg;</span> Sale Extended! Summer Sposh^&reg; Sale Extended! (which displays correctly in the Edit Draft mode, but incorrectly - as shown below in the Preview mode) The closest I have been able to come to a solution is a bit of a patch job that doesn't display well in Edit Draft, but does work in Preview mode Summer Sposh<sup style="margin-left: -5px; font-size: 14px;">&reg;</sup> Sale Extended! ... View more

Yes, that's the code we use as well. Thanks for the input. I don't think it would be template related as we're using the Marketo WYSIWYG editor for text in this instance. ... View more