Thomas_Belnap

I ran into this same issue. My guess is your MSI config is just fine, and you're dealing with a marketo/Salesforce latency issue like I was. The issue when I ran into this, was due to the "Change Program Status" flow step. If you have an SFDC campaign synced, Salesforce is triggering marketo to make a change to the lead/contact record in marketo's DB, which then needs to sync back to the SFDC campaign so the appropriate campaign status is set. Not an ideal situation. One way to resolve this issue is to batch change program statuses every night instead of triggering the change alongside any other flow steps you have in place after the "campaign is requested" trigger. Trigger Campaign Smart List: Campaign is Requested + Any of your other filters Flow Add to Engagement Program (or whatever your desired action is) Add to (Static) List Batch Campaign (schedule to run at midnight every night) Smart List Was Added to (Static) List Flow Step Change program status Worked like a charm for me. Hope this helps! ... View more

I am having this same issue as well. None of the leads in the Salesforce campaign are new, and all of them have been synced to marketo already, which is apparent by their membership to the marketo program that created the SFDC campaign and synced the leads that appear in the report to the SFDC campaign itself. This is a pretty big headache, anyone uncovered a way to resolve this error? ... View more

Can you post cost data to the the SFDC campaign cost field from Marketo? If so, is there a mass update solution? We recently retroactively applied period costs to marketo programs and need those to sync over to Salesforce. ... View more