Dhanush_Ganesh

Hello there,   I have a question regarding the Marketo Salesforce Sync. Quick backgroundd : The Current team did not set up the Integration. Recently our Salesforce team did a Salesforce Sandbox refresh and we re-synced MKTO and Salesforce using OAuth login ( using Connected App ). The SF team re-created the Connected App and used Consumer Key and  secret to re-establish the connection. However when our SF team checked for the Connected App in Production environment, it was not available but the two systems are connected and running perfectly.   Our concern here is there is no Connected App in Salesforce Production and SF team raised a support request with SF and they got this below feedback " Please note, If a connected app is part of managed package and if we want to see it in the org then we should install that app. Also, if the connected app is part of a managed package then we can not access the consumer key and secret of that app. It is working as designed."   The SF team is unsure how MKTO and SF got connected initially. T he real question is – should we be concerned?  Will our integration break without this?   Thanks!   ... View more

Hi all, we currently have a process in place which is bit manual.    We have sales owners who have multiple contacts under each of them. We email the sales owners 3 days prior to the original campaign launch to ask them "do they want to suppress their contacts for that particular campaign launch?." If they wish to suppress ( based on CTA click activity ), we add them to a separate list. After that we add the salesowner's email address manually into the Campaign's smart list as suppression.   We want the manual part ( adding sales owner's email addressess in smart campaign ) to be automated. Please share your suggestions.   Thanks in advance!     ... View more