Why Isn't The Outlook Add-In Working?

If you are having issues with the Outlook Add-In it may be related to having an old version of the Add-In.
If you are not seeing the ToutApp Add-In tab at all it may be because it has been disabled. Click here to see how to enable it.
If you are still having problems after enabling it then follow the steps below to refresh the Add-In.
Check for Updates
1) Click on the ToutApp tab in Outlook
2) Click Check for Updates
3) Restart Outlook
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Uninstall/Install Outlook Add-In
First, click ToutApp in the navigation bar and click "Log In" and make sure you are logged into ToutApp. If you are not logged in, then log in and let me know if you still have trouble, otherwise, continue with these steps.
1) Click the Start menu
2) Find ToutApp in the Programs list
3) Click it and see if it shows registered or unregistered. If it is unregistered, please register and then relaunch Outlook and try logging in again. If it is registered, please unregister and follow the rest of these steps.
4) Now navigate to the Control Panel
5) Pull up Add/Remove a Program
6) Select ToutApp from the list and choose to Remove it.
7) Head here and re-download https://toutapp.com/outlook_plugin
Send Diagnostic Report
If a fresh install does not resolve your issue, we will want to take a closer look at your issue. Send us a diagnostic report so we can have a record of any errors that occurred.
1) Click on the ToutApp tab in Outlook
2) Click on Options
3) Click Send Diagnostic Information
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Submit A Ticket]
If you are still having issues you can reach out to our support team for more assistance. In order to get efficient support for our Outlook Add-In, our support officers will want the following information.
  • Brief explanation of how you got to the error
  • Version of Outlook
  • Screenshot of the error
  • Error Details
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