This article explains the steps for a Partner to request Support Authorized Partner status on accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process please see our Overview Page.
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The first time a Partner wishes to be listed as a Support Authorized Partner for one of the customer accounts they help manage, they will need the following information and access:
You can also see the steps outlined in this document in this link.
**The Munchkin ID is Case Sensitive**
*** Clicking “Cancel” will not send an email and no Support Authorized Partner request will be made ***
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*If the customer support admin denies the request, you will not receive Support Authorized Partner permissions for this customer account. Your customer can update this setting if the denial was made in error. You will need to reach out to your customer contact if this happens.
Please see Partner Support: Submitting cases on behalf of your Customers Overview for additional information and articles
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