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Re: Zoom Events Integration (Marketo Registration Form)

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lillyfalcon
Level 3

Zoom Events Integration (Marketo Registration Form)

Hi 

We are looking to integrate Zoom Events with Marketo and use a Marketo registration form, but struggling to understand how to configure these steps in Marketo (link to instructions here😞

  1. Within the program, navigate to the My Tokens tab, then drag and drop a text element.
  • Token Name: β€œeventId”
  • Value: β€œ{Zoom Event ID}” - is this populated from Zoom Events or something I'm manually adding? 
  1. Go to the Marketo form you created. Use the multi-step dropdown menu or use a hidden field with a manually defined value to add the ZoomEvents Ticket ID custom field - what is a a manually defined value in this case?
  2. Paste the desired ticket IDs - where do I get these IDs from? 
    1. Note: You must use the field ZoomEvents Ticket ID in order for the flow to work. Without this field, a registrant will not be created in Zoom Events.

Thanks!

Lilly Falcon
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Vinay_Kumar
Level 9 - Community Advisor

Re: Zoom Events Integration (Marketo Registration Form)

You need to manually enter these values into my tokens. You'll find the corresponding IDs within the event you've created or will create in Zoom.

Below are the screenshots for your reference:

Vinay_Kumar_0-1712593892902.png

Vinay_Kumar_1-1712594202273.png

 

 

Vinay_Kumar_0-1712594172455.png

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Vinay_Kumar
Level 9 - Community Advisor

Re: Zoom Events Integration (Marketo Registration Form)

Try this:

 

  1. Add the Program Member flow step in your registration campaign.  Vinay_Kumar_0-1714064642672.png
  2. Wait step (2-3) minutes
  3. Call webhook at the end.

View solution in original post

lillyfalcon
Level 3

Re: Zoom Events Integration (Marketo Registration Form)

Sorry for the delay in providing an update to this one! Zoom support recommended the following approach instead: 

 

flow step.png

Lilly Falcon

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11 REPLIES 11
Vinay_Kumar
Level 9 - Community Advisor

Re: Zoom Events Integration (Marketo Registration Form)

You need to manually enter these values into my tokens. You'll find the corresponding IDs within the event you've created or will create in Zoom.

Below are the screenshots for your reference:

Vinay_Kumar_0-1712593892902.png

Vinay_Kumar_1-1712594202273.png

 

 

Vinay_Kumar_0-1712594172455.png

lillyfalcon
Level 3

Re: Zoom Events Integration (Marketo Registration Form)

Thank you so much @Vinay_Kumar πŸ˜Š

 

I tried entering those values but go this error when I tested it: Server Returned code 400. Does this suggest a problem with the webhook set up or integration?

 

Did you also create a hidden field in the registration form for ticket ID? Can I add the token as default value: 

Screenshot 2024-04-08 at 8.07.17 pm.png

 

And also, do you know if it's possible to use global registration forms with Zoom Events?

Lilly Falcon
Vinay_Kumar
Level 9 - Community Advisor

Re: Zoom Events Integration (Marketo Registration Form)

Try this:

 

  1. Add the Program Member flow step in your registration campaign.  Vinay_Kumar_0-1714064642672.png
  2. Wait step (2-3) minutes
  3. Call webhook at the end.
SanfordWhiteman
Level 10 - Community Moderator

Re: Zoom Events Integration (Marketo Registration Form)

Ugh... an arbitrary Wait step.

 

Are you trying to β€œwait” for the {{member.tokens}} to be populated?

lillyfalcon
Level 3

Re: Zoom Events Integration (Marketo Registration Form)

Thanks again @Vinay_Kumar and @SanfordWhiteman for sharing your knowledge - really appreciate it! πŸ™‚ 

I'm currently waiting for an update from Zoom Events support as Marketo couldn't help us. 

The integration with Zoom Events is built by Zoom unlike the service available under Launchpoint: 

Screenshot 2024-04-30 at 10.21.39 am.png

 

I will post a solution here once I hear back from them.

Lilly Falcon
SanfordWhiteman
Level 10 - Community Moderator

Re: Zoom Events Integration (Marketo Registration Form)

@lillyfalcon can you point to the Zoom documentation for this integration please?

lillyfalcon
Level 3

Re: Zoom Events Integration (Marketo Registration Form)

Hey @SanfordWhiteman - sure thing!

 

Zoom: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067042&_ga=2.10664948.1179500574....

Zoom Events: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061861

 

The server error I was experiencing was caused by Field Mapping on the Zoom Event > Integrations > Marketo/Configure. After removing additional fields, we were able to integrate ok. 

 

However, I'm still trying to understand / test if possible to use global forms for capturing registrations or whether local forms are a better option. Support article here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060780

 

Lilly Falcon
lillyfalcon
Level 3

Re: Zoom Events Integration (Marketo Registration Form)

Sorry for the delay in providing an update to this one! Zoom support recommended the following approach instead: 

 

flow step.png

Lilly Falcon
Vinay_Kumar
Level 9 - Community Advisor

Re: Zoom Events Integration (Marketo Registration Form)

The same I suggested in one of my comments above.