Re: Your Appointment Starts in 1 Hour

Dan_Askin
Level 4

Your Appointment Starts in 1 Hour

Got a lead attribute with date and time for an appointment. 8 appointment slots per day. Trying to set up a one-hour reminder so that 9am guy gets an alert at 8am. Not sure why I can't figure this out, but the date token approach seems to be hard coded to "days." Any suggestions?

Thanks,

Dan

6 REPLIES 6
Rachel_Noble
Level 10 - Champion Alumni

Re: Your Appointment Starts in 1 Hour

I'm sure there is a better way to do this (combining wait steps seems inefficient and maybe error-prone) but perhaps this will work:

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Dan_Askin
Level 4

Re: Your Appointment Starts in 1 Hour

Thanks, Rachel. That's kind of the approach I was eyeballing ... as we were sending a 24-hour reminder as well. So send a reminder 1 day before appointment time, wait 23 hours, deploy the second email.  

Joey_Forcelli1
Level 5

Re: Your Appointment Starts in 1 Hour

You could create 8 reoccurring batch campaigns to run at your desired times assuming that the time slots will always be the same..

For example:

  • SL: Appointment is in future 1 hour
  • Flow: Send email, 1 hour reminder
  • Schedule: Every Mon-Fri at [1 hr before appointment]

You would create a campaign for each appointment slot.

Hope this helps.

Grégoire_Miche2
Level 10

Re: Your Appointment Starts in 1 Hour

Vote here:

-Greg

Dan_Askin
Level 4

Re: Your Appointment Starts in 1 Hour

Every vote counts.

Grégoire_Miche2
Level 10

Re: Your Appointment Starts in 1 Hour

Indeed

-Greg