Simple question - I think.
Will both of these triggers work exactly the same?
My goal is for this trigger to activate when a 'Status' becomes a 'Free Trial'. These Triggers are custom objects. Will a NEW Account Record added to the CRM activate this trigger?
Obviously and existing Account Record with the field value changed (updated) will activate the trigger and I assume a new leaded added to the CRM would as well since technically the when the lead is added that field needs to have a value added to it which would be recognized by the smart list as having gone form non-existent or null to now being created and having a value - but I don't know.
Thanks!
Solved! Go to Solution.
When an field has a value from the moment of inception (i.e. it is not set by a Change Data Value step or any other method), that is not considered an update.
(When you insert an entirely new row in a database, the values contained in the insert don't go change from NULL to anything else. They just, well, are.)
When an field has a value from the moment of inception (i.e. it is not set by a Change Data Value step or any other method), that is not considered an update.
(When you insert an entirely new row in a database, the values contained in the insert don't go change from NULL to anything else. They just, well, are.)
Just so I'm clear, you're saying I would need to use the custom object trigger "Added to Products Revised" for all NEW account records as there was never a value to be updated to begin with? And for all existing account records I would used the "Products Revised is Updated" trigger as that would reflect the field value has been changed (update)? Thanks!
Yes.