Will a second form submission stop an email drip from the previous form submission?

[Anonymous]

Here's the scenario:

Customer fills out form.

Makes a certain choice from the dropdown.

That choice sets off a series of emails.

Before that email flow is finished, same customer fills out the same form, but makes a different choice from the dropdown.

That new choice sets off a separate series of emails.

Does that then stop the first series of emails?

[SanfordWhiteman]

Can you move this to Products as it's Marketo-specific? Move link will be at the right.

[Anonymous]

Moving it now. Thanks!

[SanfordWhiteman]

The answer is no, there's no inherent relationship between these flows. And that's a good thing.

You can create such relationships yourself using the "Remove from Flow" Flow step.

[Anonymous]

That's what I was hoping to hear.

If a customer expresses interest in one product by choosing it in the drop down, they start getting some emails about that product.

If they then fill out the form again, and express interest in a different product, I want to be sure they start getting the emails for the second product, without stopping the emails from the first product.

But doesn't the second choice overwrite the first in the contact record?

[SanfordWhiteman]

But doesn't the second choice overwrite the first in the contact record?

Only if you're (a) using a single field for product interest (certainly not recommended) and (b) you re-check the value of that field after the lead has entered the flow.

[Anonymous]

But even then, it won't disrupt the email drips?

I'm using a dropdown.

Should I use separate check boxes instead?

[Anonymous]

If you are not using a temporary field to store product interest value from the forms, then yes it would. I suggest you use a field like "product interest temp" in the form, and then set up a smart campaign:

IF data value changes in field “product interest temp”

THEN Change data value for “Product interest” = {{lead.Product Interest}} ► {{lead.Product Interest Temp}}

This way the new value will be added to the old value rather than replace it.

[Anonymous]

Paul thanks for your comment.

In that case, it would be okay to use a dropdown?

[SanfordWhiteman]

Sounds like you're needlessly complicating matters by trying to use a single field.  How many products do you actually have?  Is it more than can be reasonably handled by individual Boolean (or, even better, individual DateTime) fields?