Why are flames high for someone with -10 behavior score?

[Anonymous]

My sales person asked why are this person's flames so high? Which is a great question because their behavior score is actually -10, as they haven't been active in 180 days.

I did do a bunch of correcting demo scores system-wide so there's a lot of demo score changing in this person's activity log, but that's it. And I'd assume demo score changes wouldn't affect the flames.

Any help explaning this to our salesperson?

[Anonymous]

I would check your MSI setup to see which score fields are set to impact each of those fields. It may be linked to the wrong field. 

Also I believe these are all relative scores, so it's based on -10 compared to the general population of your DB. What are the types of score ranges you typically see for behavioural? 

[Josh_Hill13]

Yes to Justin.
Flames are based on the relative score change compared to the rest of the database.

[Anonymous]

Nothing unusual here. But Josh if you're saying flames are based on relative score change, I wonder if it does have to do with the demo score changes I've been making. There's nothing else in the person's ativity log.