Where is info from form going?

[Anonymous]

I've created a landing page with a form on it and have no idea where the results are going. I've set up a smart campaign to send an email to myself if someone fills out the form, but when I'm testing it, I'm not receiving an email. Is this right...

 

[Veronica_Holme4 · Accepted solution]

Hi Poonam

You need to make the following changes:

This needs to be a triggered smart campaign. In the smart list choose "Fills Out Form" as the trigger, and choose the form you are filling out.

In the flow, if you are trying to send yourself an email when somebody fills out the form, you need a different flow action. This flow action would send an email to the person who filled out the form. If you want an email sent to you whenever somebody else fills out the form, you need to choose the "Send Alert" flow step, and put your email in the "Other emails" box.

I recommend reading this article for some info: https://community.marketo.com/MarketoArticle?id=kA050000000LA3VCAW

[Anonymous]

Thank you for that however, I'm still not receiving this email. I have followed all the steps and approved all pages etc but not sure what I am doing wrong. Is it because when filling out the form I am doing so in the preview page?

[Alok_Ramsisaria]

Hi Poonam,

You need to test the campaign by filling the form on Approved Page. Visit "View Approved Page" rather than "Preview Page" to test the campaign.

[Veronica_Holme4]

Alok is absolutely correct. Test it in an approved page.

[Anonymous]

Thank you so much. It works now!