Hi, feeling a little dumb and sad today. Can someone tell me what I did wrong in the following scenario?
I wanted to send out an event invite to two groups of people - one group who has a certain add-on suite, and one group who does not have that particular add-on suite. I used a Salesforce campaign for each group. We'll call them Add-On Suite and No Add-On for now. I wanted to use different subject lines for each group, so I split them up in a single send campaign.
My smart list was as follows:
Use ANY Filters (which is where I might have messed up
1. Member of SFDC Campaign in Add-On Suite
2. Member of SFDC Campaign in No Add-On Suite
And then my flow was:
1. Change program status to invited
2. Send Email - If Member of SFDC Campaign in Add-On Suite send Add-On Suite Email
3. Send Email - If Member of SFDC Campaign in No Add-On Suite send No Add-On Suite Email
I thought I set this up correctly, but apparently not because everyone got both emails regardless of which SFDC campaign they were in. Why? I checked the SFDC campaign for duplicates but that's not the case, it was definitely Marketo. What did I do wrong and what can I do better next time? TY in advance Marketo Universe.
Was your "Send email" step in one flow step or separate flow steps?
My gut answer is that the separate flow steps was the reason; but hard to tell without seeing the screenshot of your flow.
Typically when I want to do an email send to multiple different groups I add them all into one, single flow step with choices; that way they only get the first email they qualify for.