Re: Webhook Issue

Alexis_Romano · ‎01-02-2020

Thanks for the update, please see my previous response.

SanfordWhiteman · ‎01-02-2020

That looks right so far, now pls show the Activity Log detail with the request payload.

Alexis_Romano · ‎01-02-2020

Webhook Id:	17
Webhook Name:	GTW SimuLive Webinar
Request Type:	http_post
Url:	https://attendee.gotowebinar.com/registration.tmpl
Pay Load:	registrant.givenName=erik&registrant.surname=riefenstahl&registrant.email=erik.riefenstahl%40illumio.com&webinar=5528338271002977292
Response:	<!doctype html> <!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7" lang="en_US"> <![endif]--> <!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8" lang="en_US"> <![endif]--> <!--[if IE 8]> <html class="no-js lt-ie9" lang="en_US"> <![endif]--> <!--[if gt IE 8]><!--> <html class="no-js" lang="en_US"> <!--<![endif]--> <head> <meta charset="utf-8"> <meta http-equiv="Content-Type" content="text/html;charset=utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta http-equiv="Pragma" content="no-cache"> <meta name="robots" content="noindex, nofollow"> <meta name="google-site-verification" content="vzrjAakg3iDvsHq0JKHWRlWFQpSpNbejIQ0p9WHXZEM"> <title>Please Try Again</title> <meta name="description" content=""> <meta name="viewport" content="width=device-width"> <!-- Smart Banner --> <link rel="stylesheet" href="https://nation.marketo.com/styles/jquery.smartbanner.css"> <!-- /Smart Banner --> <!-- MetaTags for Facebook/Twitter/linkedIn --> <meta property="og:title" content= ""/> <meta property="og:description" content= "Join my upcoming webinar! Sign up today!"/> <!-- MetaTags for Facebook/Twitter/linkedIn --> <!-- Place favicon.ico and apple-touch-icon.png in the root directory --> <style type="text/css"> @font-face{ font-family:"HelveticaNeueW01-45Ligh"; src:url("/fonts/ae1656aa-5f8f-4905-aed0-93e667bd6e4a.eot?#iefix"); src:url("/fonts/ae1656aa-5f8f-4905-aed0-93e667bd6e4a.eot?#iefix") format("eot"),url("/fonts/530dee22-e3c1-4e9f-bf62-c31d510d9656.woff") format("woff"),url("/fonts/688ab72b-4deb-4e15-a088-89166978d469.ttf") format("truetype"),url("/fonts/7816f72f-f47e-4715-8cd7-960e3723846a.svg#7816f72f-f47e-4715-8cd7-960e3723846a") format("svg"); } @font-face{ font-family:"HelveticaNeueW01-55Roma"; src:url("/fonts/b7693a83-b861-4aa6-85e0-9ecf676bc4d6.eot?#iefix"); src:url("/fonts/b7693a83-b861-4aa6-85e0-9ecf676bc4d6.eot?#iefix") format("eot"),url("/fonts/bcf54343-d033-41ee-bbd7-2b77df3fe7ba.woff") format("woff"),url("/fonts/b0ffdcf0-26da-47fd-8485-20e4a40d4b7d.ttf") format("truetype"),url("/fonts/da09f1f1-062a-45af-86e1-2bbdb3dd94f9.svg#da09f1f1-062a-45af-86e1-2bbdb3dd94f9") format("svg"); } </style> <!-- build:js scripts/vendor/modernizr.js --> <script src="/scripts/modernizr/modernizr.js"></script> <!-- endbuild --> <!-- build:css styles/vendor/bootstrap.css --> <link rel="stylesheet" href="https://weblibrary.cdn.getgo.com/togo/6.3.0/styles/togo.css"> <!-- endbuild --> <link rel="stylesheet" href="https://nation.marketo.com/styles/main.css?Dec 30, 2019 12:11:33 PM"> <!-- legacy stuff --> <!-- <link type="text/css" rel="stylesheet" href="https://static.getgocdn.com/web-library-2/styles/modal-windows.css"> <link type="text/css" rel="stylesheet" href="https://static.getgocdn.com/web-library-2/styles/postlogin-button.css"> --> <!-- spring url css <link type="text/css" rel="stylesheet" href='https://nation.marketo.com/styles/g2wattendee.css'> --> <!--[if IE 6]><link type="text/css" rel="stylesheet" href='https://nation.marketo.com/styles/g2wattendee-ie6.css'><![endif]--> <!--[if IE 7]><link type="text/css" rel="stylesheet" href='https://nation.marketo.com/styles/g2wattendee-ie7.css'><![endif]--> <!-- end legacy stuff --> <!--- jwPlayer setup script--> <script src="https://content.jwplatform.com/libraries/q0UCISt8.js"></script> <!--end jwplayer setup script--> </head> <body id="error"> <div class="container"> <div class="row"> <div class="alert alert-danger alert-banner hide"> <i class="togo-icon togo-icon-error pull-left"></i> <strong>Unfortunately your browser isn't supported.</strong> Please upgrade to Firefox v45+ or Internet Explorer v10+ or <a href="https://link.gotowebinar.com/help-view-recordings" class="aleert-link">use a supported browser.</a> </div> <div class="hero-unit" id="content"> <h1>Please Try Again</h1> <p>We apologize, but an error has occurred while processing your request. Please try again. For support, please contact <a href="https://link.gotowebinar.com/plogin">Global Customer Support</a>.</p> </div> </div> </div> <footer> <div class="container"> <div class="row"> <div class="legal"> <div id="copyright"> <p>©1997-2019 LogMeIn, Inc. All rights reserved.</p> <p>View the <a href='https://www.logmeininc.com/legal' rel='external'>GoToWebinar Privacy Policy</a>.</p> </div> </div> </div> </div> </footer> <input type="hidden" id="outlookCalendarMessage" value="Outlook<sup>®</sup> Calendar" /> <input type="hidden" id="googleCalendarMessage" value="Google Calendar&#8482" /> <input type="hidden" id="yahooCalendarMessage" value="Yahoo!<sup>®</sup> Calendar" /> <input type="hidden" id="hotmailCalendarMessage" value="Outlook.com Calendar" /> <input type="hidden" id="icalCalendarMessage" value="iCal<sup>®</sup>" /> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script> <script>window.jQuery \|\| document.write('<script src="/scripts/jquery/jquery.min.js"><\/script>')</script> <script src="/scripts/jquery/jquery.color-2.1.2.min.js"></script> <script src="/scripts/jquery/jquery.expander.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-cookie/1.4.0/jquery.cookie.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jstimezonedetect/1.0.4/jstz.min.js"></script> <script src="/scripts/scriptaculous/jquery.smartbanner.js"></script> <script src="/scripts/bootstrap/bootstrap.js"></script> <script src="/scripts/framework/bowser.min.js"></script> <script src="/scripts/app.js?Dec 30, 2019 12:11:33 PM"></script> <script src="/scripts/page/registration.js?Dec 30, 2019 12:11:33 PM"></script> <script src="/scripts/page/reportSpam.js"></script> <script src="/scripts/page/recordingsView.js?Dec 30, 2019 12:11:33 PM"></script> <script src="/scripts/loadMessages.js?Dec 30, 2019 12:11:33 PM"></script> <script src="/scripts/framework/jquery.i18n.properties-min.js"></script> <script src="/scripts/framework/moment/moment.js"></script> <script src="/scripts/framework/moment/moment-timezone.js"></script> <script src="/scripts/framework/moment/moment-tz-builder.js"></script> <script src="/scripts/common_utils.js"></script> <!--[if IE 8]> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-polyfill.js"></script> <![endif]--> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-jquery.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/jQuery-linkify/2.1.6/linkify-string.js"></script> <script src="/scripts/page/addThisEvent.js?Dec 30, 2019 12:11:33 PM" ></script> <script src="/scripts/page/brandingInfoLoader.js?Dec 30, 2019 12:11:33 PM" ></script> </body> </html>
Error Type:	HTTP Error 500: Server error.
Error String:	Server Returned code 500

SanfordWhiteman · ‎01-02-2020

Can you see if the email address

teknkltest001%40email.invalid

is registered for that webinar now?

Alexis_Romano · ‎01-02-2020

No i do not see this email as registered "teknkltest001%40email.invalid"

SanfordWhiteman · ‎01-02-2020

How about

teknkltest001@email.invalid

?

I found the 500 error is due directly to the "@" in the email address not being double-encoded. Whether the back is actually working for registrations, even with an HTTP 200, is another matter.

Alexis_Romano · ‎01-02-2020

Unfortunately I do not see that either, how are you going about registering?

SanfordWhiteman · ‎01-02-2020

Using the webhook target URL. And getting a 200 OK... though clearly it's not OK!

Alexis_Romano · ‎01-03-2020

could it be the target URL is incorrect? How would I figure this out?

Eric_Salamon1 · ‎04-21-2020

I figured out the issue you were having with the landing page you need to replace it with the actually link but change the last part to the web key. (https://register.gotowebinar.com/register/{{my.Webinar Key}})

This got me the 200 ok but I ran in to different issues, it isn't actually filling out the form and adding the person to the individual reg page.

I am not sure if the issue is here in the template:

registrant.firstName={{lead.First Name}}&registrant.lastName={{lead.Last Name}} &registrant.email={{lead.Email Address}}&eventKey={{my.Webinar Key}}