User Unable to access marketo from salesforce

[Arun_Reddy]

Hi Guys,

User in salesforce was granted access to marketo, for some reason user unable to access marketo from salesforce

another user with same permissions is able to login to salesforce, am i missing anything here?

Thanks for your help in advance

[SanfordWhiteman]

Please move the thread to Products and someone will answer it there. "Community" is for website feedback, not product support -- and yes, this can be confusing!

[Arun_Reddy]

Thank you done .. waiting for someone to answer

[Darrell_Alfons2]

Arun, are you referring to Marketo sales insight and being able to view activity log? Or marketo in general and be able to create campaigns or run reports.

[Arun_Reddy]

Darrell,  we have Salesforce to Marketo Integration, User can access Directly login to Marketo with no issues. Accessing Marketo from Salesforce, request timing out and Salesforce logs doesn't show any error info.

[Darrell_Alfons2]

On first look I think it might be a permissions issue in SFDC, but I'm not sure.

I think it might be a good idea to open up a case with support, sorry couldn't be more help!

darrell