Unsubscribed contact still received emails

[nshah]

I have a contact that unsubscribed from our emails multiple times, however they would still receive marketing emails (I can confirm that the emails sent after they unsubscribed were not operational/transactional). Any idea why the unsubscribe status isn't working in this case? I also manually unsubscribed them on 5/7, and when I looked in their account today the were back to being subscribed. So I manually unsubscribed them again. 

[derelict_wombat]

Are you seeing the "Unsubscribed" field getting updated? 

Its unclear from your screenshot if that field is getting updated or not.  It appears that the email program status is getting  updated I think based on what I see in the image but not the actual field.  

[SanfordWhiteman]

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It appears that the email program status is getting  updated I think based on what I see in the image but not the actual field. 

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That activity is unsubscribing from the email (either by clicking one-click unsubscribe or a form). But as you say there’s not enough info shown.

[SanfordWhiteman]

We need to see the unfiltered log. You’re asserting that something happened, but it isn’t shown in your screenshot.

[nshah]

Thanks for flagging the filter! Here is the unfiltered view. It looks like each time the contact unsubscribes, they are automatically getting resubscribed?

[derelict_wombat]

Hi @nshah If you go into that Change Data Value on May 22nd and see what the source is.   Wondering if this is getting synced back from your CRM? 

[Michael_Florin]

I think the source of the two events that change Unsubscribe from true to false are the interesting ones. May 20, 2:06 pm and May 16, 2:07 pm. 

As if there were a daily batch at ~2:06pm that sets all records with Unsubscribe = true to false. Which would be very interesting. 🙂