Re: Unsubscribe without filling an email address field

SanfordWhiteman
Level 10 - Community Moderator

Re: Unsubscribe without filling an email address field

You have to arrive at the page via a tracked link in Marketo email (same as with any page) 

Avi_Castro
Level 2

Re: Unsubscribe without filling an email address field

I tried to put the unsubscribe link for the landing page inside a my token 

and sent the email to some people for test and it didn't work

how can I configure the link to be trackable?

right now the LP is not linked to the system unsubscribe token. is this the issue?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Unsubscribe without filling an email address field

Can you please show the part of the HTML where that variable is inserted?

Avi_Castro
Level 2

Re: Unsubscribe without filling an email address field

here:

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SanfordWhiteman
Level 10 - Community Moderator

Re: Unsubscribe without filling an email address field

You need the protocol (http:// or https://) to be hard-coded in the HTML, not part of the variable.

Amit_Jain
Level 8 - Community Advisor

Re: Unsubscribe without filling an email address field

That's right. Since there is no actual link and just the token, Marketo email parser will not treat that as a URL and will not add mkt_tok query param. With this param, Marketo munchkin code will not be able to recognize the user in the database.

Avi_Castro
Level 2

Re: Unsubscribe without filling an email address field

unfortunatly it's still doesn't work

this is what I did

the form:

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the email button:

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and the token in the program

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and whenever I click on it, it does not unsubscribe

Amit_Jain
Level 8 - Community Advisor

Re: Unsubscribe without filling an email address field

Can you try sending the actual email to yourself using a smart campaign instead of send test email option.

Avi_Castro
Level 2

Re: Unsubscribe without filling an email address field

of course. that's what I did

SanfordWhiteman
Level 10 - Community Moderator

Re: Unsubscribe without filling an email address field

Please add the token

  {{lead.Email Address}}

Somewhere on your LP and test again.

Ensure you're opening the tracked link in an Incognito/Private window to control for any, ah, outside influences.