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Unsubscribe from Email Smart List Filter Not Working

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Mike_Mastropaol
Level 3

Unsubscribe from Email Smart List Filter Not Working

Anyone else experiencing an issue using the filter Unsubscribed from Email in a Smart List? I regularly create a simple Smart List to see who unsubscribed from a specific email, just Unsubscribed from Email, select Email is = email name. Always works. 

Today I see the Email Performance Report shows 2 unsubscribes:

Mike_Mastropaol_0-1612297047085.png

The Dashboard for this program shows 2 unsubscribes:

Mike_Mastropaol_0-1612298245818.png

But a Smart List with Unsubscribed from Email, Email is, Email name says 0

Mike_Mastropaol_1-1612298306784.png

Mike_Mastropaol_2-1612298338655.png

 

 

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Ruchi_Lapran1
Level 2

Re: Unsubscribe from Email Smart List Filter Not Working

Hello Mike,

 

Usually, this filter brings you the correct results still can you recheck if the report has the correct email selected and the email is existing as well?

Secondly, we can try under different filters for Was Sent Email and Unsubscribed = TRUE. The Unsubscribe status won't necessarily be True under this email but we'd know about Opt-outs. Then check their activities for verifying which email they opted-out from.

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1 REPLY 1
Ruchi_Lapran1
Level 2

Re: Unsubscribe from Email Smart List Filter Not Working

Hello Mike,

 

Usually, this filter brings you the correct results still can you recheck if the report has the correct email selected and the email is existing as well?

Secondly, we can try under different filters for Was Sent Email and Unsubscribed = TRUE. The Unsubscribe status won't necessarily be True under this email but we'd know about Opt-outs. Then check their activities for verifying which email they opted-out from.

View solution in original post