Re: Unable to select images in emails

Caitlin_McCorm3
Level 3

Unable to select images in emails

Anyone else having this problem? I cannot select images in emails, and therefore cannot update the images with links. Is this a bug? Thanks!

6 REPLIES 6
Grégoire_Miche2
Level 10

Re: Unable to select images in emails

Hi Caitlin,

pls move this question to Products where it belongs. Marketing Central is for general marketing discussions.

-Greg

Eric_Salamon1
Level 6

Re: Unable to select images in emails

Some times saving, closing the email then reopening it fixes that issue.

Caitlin_McCorm3
Level 3

Re: Unable to select images in emails

I've tried that - this is occurring on all emails for three days now. I've even restarted my computer. Still broken.     

Grégoire_Miche2
Level 10

Re: Unable to select images in emails

Does the issue occur on another computer?

Have you tried cleasning all your caches ?

If the answer to these 2 questions it Yes, call support.

-Greg

Eric_Salamon1
Level 6

Re: Unable to select images in emails

I have had that issue also when a tag wasn't properly closed in my landing page and email. Could that be part of the issue?

Grégoire_Miche2
Level 10

Re: Unable to select images in emails

Yes, it could be an error in the template. What template are you using? Has it been updated recently?

-Greg